Temporary Clinical Scheduling Coordinator (Glencoe, MN)

Audibel; Glencoe (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in hearing healthcare is seeking a Temporary Clinical Scheduling Coordinator in Glencoe, MN. This role focuses on providing exceptional customer service through patient scheduling and managing inquiries. Ideal candidates will have strong communication skills and a positive attitude. The position offers a supportive team environment with opportunities for professional growth.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability coverage

Hearing aid benefits

PTO

Holidays

Qualifications

• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service and schedule appointments.
• Answer inbound calls and assist with inquiries.
• Manage difficult situations with sound judgment.

Skills

Communication

Organizational skills

Multitasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Microsoft Dynamics CRM

Job description

Temporary Clinical Scheduling Coordinator (Glencoe, MN)

Join to apply for the Temporary Clinical Scheduling Coordinator (Glencoe, MN) role at Audibel.

At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with our Patient Journey philosophy. This role involves providing high-quality customer service via patient scheduling through the Customer Care Center, creating a positive first impression, and ensuring a quality patient journey experience.

The position is scheduled for 89 days and involves answering inbound calls, scheduling hearing care appointments, and addressing customer concerns. The ideal candidate works well in a team, is open-minded, and receptive to feedback.

Our Culture

• Professional growth and knowledge-sharing
• Innovation in technology and hearing devices
• Passion, purpose, and excellence in service
• Collaborative team approach

You Will

• Provide personalized customer service and schedule appointments
• Answer inbound calls and assist with inquiries
• Communicate benefits of provider care
• Practice active listening and interpret patient information
• Manage difficult situations with sound judgment
• Update patient management software with call notes and status

Performance Measures

• Deliver a quality Patient Journey Experience
• Maintain at least an 85% appointment conversion rate
• Complete training on patient management software
• Ensure data accuracy and efficient call handling

Minimum Requirements

• High School diploma or equivalent
• Previous call center experience preferred
• Office/Administrative experience preferred

Knowledge, Skills & Abilities

• Proficiency in Microsoft Office and familiarity with Microsoft Dynamics CRM
• Organizational and multitasking skills
• Excellent communication and interpersonal skills
• Friendly, positive attitude and team player
• Ability to follow instructions and demonstrate professionalism

Compensation and Benefits

The pay range is $16.29 to $21.00 per hour, influenced by factors such as location, skills, and experience. Benefits include medical, dental, vision insurance, 401(k), life insurance, disability coverage, hearing aid benefits, PTO, and holidays. This position does not include a bonus.