Temporary Broker Call Center Agent

VirtualVocations; Renton (WA); Remote; USD 30,000 - 50,000; Full time

Job summary

A remote job platform is seeking a Temporary Broker Call Center Rep to provide high-quality assistance to customers, including members and brokers. The ideal candidate should have a High School Diploma, experience in customer service, and be bilingual in Spanish. This role involves resolving inquiries and recommending process improvements.

Qualifications

• Experience in customer service and handling a high volume of calls.
• Familiarity with telephone protocol and documenting calls.

Responsibilities

• Provide high-quality online and telephone assistance to customers, including members, brokers, and employers.
• Resolve inquiries and issues related to eligibility, benefits, claims processes, and other customer support functions.
• Make recommendations for process improvements.

Skills

Customer service experience

Bilingual in Spanish

Excellent listening skills

Education

High School Diploma or GED Equivalent

Job description

A company is looking for a Temporary Broker Call Center Rep.

Key Responsibilities

Provide high-quality online and telephone assistance to customers, including members, brokers, and employers

Resolve inquiries and issues related to eligibility, benefits, claims processes, and other customer support functions

Make recommendations for process improvements and maintain communication with internal and external customers

Required Qualifications

High School Diploma or GED Equivalent

Experience in customer service and handling a high volume of calls

Familiarity with telephone protocol and documenting calls

Excellent listening skills

Bilingual in Spanish