TEMPORARY Benefits Technician (Confidential)

State Center Community College District; Fresno (CA); On-site; USD 46,000 - 57,000; Full time

Job summary

State Center Community College District is seeking a Temporary Benefits Technician (Confidential) to support the District's health insurance benefits plans and workers' compensation program; located at the SCCCD District Office in Fresno, CA.

Under general supervision, you will assist with open enrollment, eligibility processing, communications to employees and retirees, and liaison with brokers and vendors. Strong accuracy and discretion are essential.

Qualifications

• Graduation from high school or GED and at least two years of responsible experience performing administrative support for employee benefit plan administration and workers' compensation programs; or an equivalent combination of training and experience.
• Knowledge of benefit program administration, including eligibility determination, enrollment, claims processing, benefits reporting and insurance/benefit plan recordkeeping.
• Familiarity with federal, state/local laws governing benefit plans and maintenance of employee records.
• Understanding of HIPAA, COBRA, and ACA requirements and proper handling of sensitive information.
• Ability to communicate clearly about benefits options, eligibility, and procedures; strong organizational and data-entry skills.

Responsibilities

• Assists Benefits Coordinator and HR staff by providing administrative support for health and life insurance benefit plans, long-term disability, and workers' compensation.
• Prepares and processes benefit eligibility information for employees and retirees; assists with open enrollment and explains plan options and enrollment procedures.
• Prepares and distributes benefits communications; explains IRS codes and regulatory requirements related to benefits; verifies eligibility and enrollment accuracy.
• Reviews billing statements, reconciles premium contributions with payroll deductions, and processes payments.
• Serves as liaison with external plan administrators to resolve benefits concerns and assist employees with claims, coverage, and eligibility issues.

Skills

Benefits administration

Enrollment & billing

Claims processing

HIPAA/ACA knowledge

Communication & training

Education

High school diploma or GED

2+ years administrative experience

Job description

TEMPORARY Benefits Technician (Confidential)

Salary: $33.37 - $41.04 Hourly

Location: SCCCD District Office - Fresno, CA

Job Type: Temporary

Division: DO Human Resources

Job Number: 202600164-T

Closing:

General Purpose

Under general supervision, performs responsible and moderatelycomplex technical and administrative support duties related to theDistrict's employee health insurance benefits plans and workers'compensation program; provides information and assistance toDistrict employees and retirees regarding benefit plans andpolicies; conducts and compiles market surveys used to formulateproposals in the collective bargaining process and performs relatedduties as assigned.

Essential Duties & Responsibilities

The duties listed below are intended only as illustrations of thevarious types of work that may be performed. The omission ofspecific statements of duties does not exclude them from theposition if the work is similar, related or a logical assignment tothis class.

1. Assists the District's Benefits Coordinator and other HumanResources Department staff/management by providing administrativeand technical support in implementing and administering theDistrict's health and life insurance benefit plans, the long-termdisability plan, and the workers' compensation program.
2. Prepares, reviews and processes benefit eligibility andinformation for employees and retirees; assists with the annualopen enrollment process; assists employees and retirees byproviding information on and explaining available benefit planoptions, benefit plan coverages, eligibility requirements, claimprocedures, and enrollment procedures; assists employees inaccurate completion of benefit enrollment selections; coordinateswith benefit brokers and benefits vendors; inputs employee andretiree health insurance related data into appropriate system, andprocesses with insurance carriers.
3. Prepares and distributes general benefits communicationmaterials, notices, and plan descriptions; explains IRS codes andother legal/regulatory requirements governing the use andadministration of benefit plans; explains to employees benefit plancoverages, eligibility for benefits and claims procedures;verifies employee, dependent and retiree plan eligibility andaccurate completion of enrollment forms.
4. Reviews carrier and provider premium billing statements;identifies and resolves billing discrepancies; reconciles Districtpremium contributions against payroll deductions; recommendspayment of billing statements; receives and deposits payments fromemployees and retirees; assists with processing additions of waiverrecipients after verifying eligibility; assists with maintainingaccurate employee, retiree and waiver recipient records.
5. Serves as liaison and employee advocate with external planadministrators to resolve benefits concerns and coverage/paymentproblems in the best interests of the employee and the District;assists employees or beneficiaries regarding claims, coverage andeligibility issues; makes employee arrangements for premiumpayments during FMLA, STD and LTD leaves; responds to and ensuresDistrict compliance with domestic court orders applicable tobenefits participation and cost/garnishment.
6. Assists with the District's ACA compliance efforts; createsmonthly and annual ACA trending eligible reports; verifies andprocesses ACA eligibility and enrollment; assists with the annualIRS and CA FTB reporting.
7. Assists in the administration of the District's workers'compensation plan; monitors claims, updates records, andcommunicates with physicians and medical facilities to acquiremedical certifications for work status reports; reviews andprocesses employee injury reports; researches and responds toinquiries pertaining to injured workers.
8. Drafts a variety of correspondence, reports and othermaterials.
9. Demonstrates sensitivity to and understanding of historicallyminoritized groups and participates in professional developmentactivities to increase cultural competency to enhance equity-mindedpractices within the District.
10. Supports and participates in the District's collectivebargaining process; provides technical input on contract language;conducts surveys, and prepares reports for the collectivebargaining process.
11. Prepares and conducts staff training sessions and otherpresentations to a variety of audiences.

OTHER DUTIES

1. Attends monthly Health Benefits workshop meetings. May assistwith scheduling meetings in the Coordinator's absence.
2. Attends/may serve on the Fresno Area Self Insurance BenefitsOrganization (FASBO)/EdCare Board in the absence ofCoordinator.
3. Assists in updating the District's benefits website.
4. Performs related duties as assigned.

Employment Standards / Minimum Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of:

1. Practices, procedures, methods and techniques of benefitprogram administration, including eligibility determination,enrollment, claims processing, benefits reporting andinsurance/benefit plan recordkeeping.
2. Federal, state/local laws and methods/practices governing theadministration benefit plans and maintenance of plan and employeerecords.
3. Employee benefits plan contract and coverage provisions andrequirements.
4. Business mathematics.
5. State of California workers' compensation rules andregulations.
6. The District's collective bargaining process and labor contractprovisions Applicable sections of the California EducationCode.
7. Health Insurance Portability and Accountability Act (HIPAA),Consolidated Omnibus Budget Reconciliation Act (COBRA), and theAffordable Care Act (ACA),.
8. Principles and practices of sound business communication andproper English usage.
9. Research methods and analysis techniques.
10. Safety policies and safe work practices applicable to the workbeing performed.
11. Functions and operation of the District's HRIS.

Skills and Abilities to:

1. Understand, explain, apply and ensure compliance with insuranceand benefit plan laws, regulations, contract provisions, policiesand procedures.
2. Understand, explain and apply provisions of workers'compensation laws and assist in administering the program.
3. Assess benefits problems, evaluate alternatives and makeappropriate claims/eligibility decisions and recommendations inaccordance with established policies and procedures.
4. Make calculations/accounting tabulations and accurately reviewand process fiscal and claims-related documents.
5. Accurately maintain employee benefit deductions in HRISdatabase.
6. Effectively engage and support historically minoritized groupsby addressing issues of equity and improving culturally responsiveservice-oriented practices.
7. Communicate effectively, both orally and in writing.
8. Understand and follow written and oral instructions.
9. Operate a computer and use standard business software.
10. Establish and maintain effective working relationships with allthose encountered in the course of work.

EDUCATION AND EXPERIENCE

Graduation from high school or GED equivalent and at least twoyears of responsible experience performing administrative supportfor employee benefit plan administration and workers' compensationprograms; or an equivalent combination of training andexperience.

LICENSES, CERTIFICATES AND OTHERREQUIREMENTS:

Certain assignments may require a valid California driver's licenseand the ability to maintain insurability under the District'svehicle insurance program.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representativeof those that must be met by employees to successfully perform theessential functions of this class. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions.

Physical Demands

While performing the duties of this class, employees are regularlyrequired to sit; talk or hear, in person and by telephone; usehands repetitively to finger, handle, feel or operate standardoffice equipment; and reach with hands and arms. Employees arefrequently required to walk and stand; and lift up to 25pounds.

Specific vision abilities required by this job include close visionand the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularlyrequired to use written and oral communication skills; read andinterpret data, information and documents; analyze and solveproblems; observe and interpret situations; learn and apply newinformation or skills; perform highly detailed work; work onmultiple, concurrent tasks; work with frequent interruptions; workunder intensive deadlines; and interact with District managers,staff, the public and others encountered in the course ofwork.

WORKING ENVIRONMENT

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential duties of this class. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions.

Employees work under typical office conditions, and the noise levelis usually quiet.

The employee may be required to travel to locations other thanassigned work site and to adjust to work schedule changes andrequirements to work overtime.

Assessment Process

Only the most qualified applicants will be invited tointerview for the assignment.