TEMP - Pool Manager 2 - Guest Services

City of Garland; Garland, Town of Texas, Sanford (TX, WI, NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Services Manager to oversee operations at their aquatic facilities. This role involves ensuring efficient admissions, cash handling, and guest service operations. The ideal candidate will lead staff training and scheduling, maintain safety protocols, and enhance guest experiences. If you are passionate about guest service and enjoy working in a dynamic outdoor environment, this opportunity is perfect for you. Join a team that values enthusiasm and positivity while making a difference in the community.

Qualifications

• Must be at least 17 years old on opening day of the aquatic facilities.
• Two years of guest service experience required.

Responsibilities

• Ensure guest satisfaction and oversee staff operations.
• Conduct training sessions and maintain a safe work environment.

Skills

Guest Service Experience

Team Leadership

Training and Development

Education

High School Diploma

Job description

Summary

Responsible for ensuring efficient operations of admissions, cash handling and merchandise and concessions areas. The manager will oversee guest service operations to include: hiring, training and scheduling of staff. The manager must ensure a clean and safe facility by following all City of Garland, state and local protocols and laws.

Pay Range:$18.00 - $27.00

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Take a proactive role in ensuring guest satisfaction.

• Supervise employees to carry out job functions.

• Assist teaching pre-season training sessions.

• Oversee hiring, training and scheduling of facility guest service staff.

• Conduct effective shift briefings and trainings.

• Train and develop team to deliver excellent guest service.

• Oversee the implementation of standards as outlined in the standard operating procedures.

• Maintain a safe and organized work area and facility.

• Participate in regularly scheduled trainings.

• Oversee inventory and stock room organization.

• Oversee party/pavilion rentals to include set up and take down of tables and chairs.

• Welcome every guest with a smile and make eye contact while assisting them with their transactions or questions.

• Ensure all City of Garland Cash Handling Procedures are followed.

• Assist with guest safety in the event of an emergency.

• Promptly respond to guest concerns to ensure quality guest experiences.

• Maintain an inviting work environment by inspiring others with enthusiasm and positivity.

• Maintain regular, reliable and punctual attendance.

Minimum Qualifications

• Must be 17 years old on opening day of the aquatic facilities.

• Must have at least two years guest service experience.

• Must have reliable means of transportation to and from the workplace.

Preferred Qualifications

Knowledge, Skills & Abilities:

• Knowledge of programs and activities at the aquatics facility

• Knowledge of basic aquatic facility procedures

Licenses and Certifications

• Food Handlers License.

• Food Manager License by the first day of opening.

Physical Requirements / Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The incumbent typically works in an outdoor environment with exposure to all weather conditions under direct sunlight and may be required to walk, bend, stoop and lift a minimum of forty pounds.