Temp Front Desk

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 9,987 - 26,174; Part time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous retirement plans

Job summary

The University of Pennsylvania is hiring for a Temp Front Desk position at New Bolton Center’s Large Animal Hospital in Kennett Square, PA. This role requires exceptional customer service skills, flexibility for various shifts, and attention to detail. Key responsibilities involve greeting clients, processing patient admissions, and handling administrative tasks.

Pay ranges from $7.25 to $19.00 per hour based on qualifications. Join an impactful team dedicated to veterinary care and client interaction.

Qualifications

• Availability on Saturdays and Sundays with flexibility for daytime, evening, and overnight shifts.
• Experience in customer service and handling payment processing is preferred.

Responsibilities

• Greet and interact professionally with clients.
• Enter and process admission and discharge forms.
• Collect and reconcile payments for cases.

Skills

Excellent communication skills

Attention to detail

Knowledge of Equine, Bovine and Small Ruminant husbandry

Job description

Job Title

Temp Front Desk

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

This temporary part-time front desk position located in Kennett Square PA at New Bolton Center’s Large Animal Hospital will provide exceptional customer service to external and internal clients. The front desk operates 24 hours a day, seven days a week including holidays. This position requires availability on Saturdays and Sundays and flexibility to work daytime, evening, and overnight shifts. The nature of the work performed in this position requires excellent communication skills, attention to detail and a knowledge of Equine, Bovine and Small Ruminant husbandry.

Job Description

• Greet and interact professionally with all internal and external clients, including owners, shippers, trainers, clinicians, and other department staff to convey information on incoming or discharging patients, including Emergencies, which often involves numerous staff and complex instructions.
• Enter, process, and/or print admission and discharge forms to facilitate efficient patient movements through the Hospital.
• Interact with clients in a professional manner to collect, post, and reconcile payments for cases being discharged or emergency cases being admitted.
• Perform clerical functions to ensure patient records and Hospital census are accurately maintained and handled appropriately.
• Answer incoming calls and route calls appropriately, in a friendly and respectful manner.
• Follow standard operating procedures and update them, where necessary.
• Notify appropriate internal or external clients of changes that affect them.
• Provide accurate information such as travel directions, emergency instructions, and package delivery instructions to internal and external clients in a friendly and professional manner.
• Schedule appointments for clients in service areas not supported by administrative assistants.
• Enter pre-admission information into system and generate appropriate paperwork.
• Perform additional duties that may be assigned by the supervisor.

Job Location

Kennett Square, Pennsylvania

Department / School

School of Veterinary Medicine

Pay Range

$7.25 - $19.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements

A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.