Temp/Casual Athletics Event Staff

University of Minnesota; Saint Paul (MN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join the University of Minnesota's Gopher Athletics Department as a GOLD COAT for the upcoming Gopher Football Season. This part-time role involves enhancing the game day experience by greeting fans, aiding with seating, and providing excellent customer service. The position requires energetic and positive individuals, committed to creating a welcoming atmosphere at TCF Bank Stadium.

Qualifications

• Must be 18 years or older.
• Must be able to stand for long periods.
• Ability to work evenings and weekends.
• Relatable customer contact experience.

Responsibilities

• Check tickets as fans enter your section.
• Answer questions for fans.
• Help enforce area access and clear walkways.
• Address customer service issues.

Skills

Customer Service

Hospitality

Energetic

Positive Attitude

Job description

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Job ID

368514

Location

Twin Cities

Job Family

Supplemental Employee

Full/Part Time

Part-Time

Regular/Temporary

Regular

Job Code

0001

Employee Class

Civil Service

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About the Job

Gold Coats
For the upcoming Gopher Football Season, the Event Management Unit within the Gopher Athletics Department is looking to increase the level of service we provide to our fans on game days. In order to do so, we are implementing The G.O.L.D. Standard customer service initiative. As part of this initiative, we will be hiring approximately 50 - 75 GOLD COATS (Football Game Day Ushers) to service the seating bowl and select other areas of TCF Bank Stadium. The GOLD COATS will be assigned to the down aisles in each section of the stadium. Each usher will be assigned to the same section of the stadium every game, and will be available to greet fans, provide information and improve the overall game day experience for our fans. GOLD COATS will NOT be responsible for security enforcement.

Responsibilities as an Usher

*Check tickets as fans enter your section

*Help answer questions for fans

*Stop guests from walking down the aisle during play

*Keep aisles and walkways in your section clear at all times

*Enforce staff credentials access into certain areas

*Solve customer service related issues that may arise in your section

Qualifications

Qualifications
Must be 18 years of age or older
Must be able to stand for long periods of times
Must be willing to perform all job functions in the weather conditions present in an outdoor stadium as well as indoor venues
Ability to work events that take place on evenings and weekends
Willingness to work in the same location every game
Relatable hospitality, guest service, or other direct customer contact experience with heavy emphasis on providing an exceptional level of customer service and satisfaction
An energetic, positive, and self-motivated person

About the Department

The role of Student Assistants are to aid the Director of Event Management, Assistant Directors of Event Management, and the Event Management Assistants in various game day preparations, logistics, and final event presentations. Such events include Minnesota Golden Gopher Events, Big Ten Championships, NCAA Championships, and other external events such as high school tournaments and occasional professional sporting events.

Pay and Benefits

Pay Range: $15.25; depending on education/qualifications/experience.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [e-mail] or call [phone].

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).