Temp Case Manager- Site 1 (OWL)

Paycom; San Jose (CA); On-site; USD 44,000 - 47,000; Full time

Job summary

HomeFirst is seeking a Temporary Overnight Case Manager for the Washington Community Center in San Jose. You will provide direct case management to adults experiencing homelessness, conduct assessments, assist with benefits, safety planning, and crisis de-escalation during the 2pm–11pm swing shift.

Responsibilities emphasize documentation in HMIS, collaboration with community partners, and adherence to Housing First and Harm Reduction principles.

Qualifications

• Minimum two years’ experience in social services
• Bachelor’s degree in psychology, counseling, mental health, human services or related field acceptable
• Lived experience or understanding of unhoused population
• Fluency with Microsoft Office Suite

Responsibilities

• Provide case management services including enrollment, ongoing needs and status assessments, budgeting, information and referral
• Crisis de-escalation, safety planning, risk assessment and mandated reporting
• Documentation in HMIS within 3 business days and maintain all case file paperwork
• Attend meetings and training relevant to this position and assist with office tasks

Skills

Written and verbal communication

Team collaboration

Bilingual capabilities

Education

Bachelor’s degree in psychology, counseling, mental health, human services or related field

Tools

Microsoft Office

Job description

Position: Temporary Case ManagerLocation: OWL Site 1, San Jose, Ca (Washington Community Center, San Jose)Reports to: Program ManagerShift: Swing Shift (2pm-11pm)Employment Type: Temporary, Full Time, Non-ExemptCompensation: $33.17/HourlyThis is a temporary benefited role for the term of the program from current month thru April 2027. These dates are subject to a slight change in the dates due to program needs.ABOUT HOMEFIRSTEstablished in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.OUR VALUESKindness: We act with empathy toward others.Passion: We ignite change to fulfill our mission.Excellence: We deliver exceptional service to our communities.POSITION OVERVIEWThe Overnight Warming Locations offer a safe environment for individuals in San Jose during the winter season. The Case Manager is committed to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through their proactive and creative approach to program interventions and services. They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve. They apply this same passion in their care and attention for the details, contract compliance, and pursuit of performance benchmarks.REPORTING RELATIONSHIPSThe position reports to the Program Manager.PRIMARY RESPONSIBILTIESDirect Services (70%)Provide case management services. This may include:Initial enrollmentOngoing needs and status assessmentsBudgetingInformation and referralCrisis de-escalationSafety planning, risk assessment, and mandated reportingEmployment and benefits assistanceAdvocacyOther direct service provisionCollaborate with community partners regarding support services for the participantsMaintain open lines of communication, and provide regular updates to supervisorEngage in the consistent application of evidence-based practicesMaintain professional relations and conductMeet regularly with program participants at a frequency determined by the participant's needsDocumentation (20%)Document, via progress notes in HMIS, all case management activity within 3 business days and maintain all other case file paperwork and documentationParticipate in ongoing analysis of, and program alignment with, industry best practicesProactively and consistently improve the quality and effectiveness of program servicesConduct and document ongoing re-assessments of the participant's needs and status, to include VI-SPDATGeneral (10%)Attend all meetings and training relevant to this positionAssist with office-related tasks as neededAssist with other duties assignedBENEFITSHomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.ORGANIZATIONAL EQUITY STATEMENTAt HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.QUALIFICATIONS (YOU HAVE)Minimum two years’ experience in social services – No experience required for applicants with a bachelor’s degree in psychology, counseling, mental health, human services or related fieldLived experience OR understanding of and sensitivity to the needs of the unhoused populationFluent in Microsoft Office SuiteSkills, Abilities, and Knowledge:Desire to work with people of diverse social backgroundsStrong written and oral communication skillsHigh level of flexibility and ability to prioritize appropriatelyAbility to present oneself and the agency professionally to internal and external audiencesAbility to work as a member of a teamBi-lingual capabilities a plusOther:Able to perform sedentary work;Able to lift up to 30 lbs. on occasion;Ability to use keyboard and read computer screens for extended periods;Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;