TEMP-Admin Clerical Cust Svc (BME Academic Office)

Georgia Institute of Technology; Atlanta (GA); On-site; USD 23,000 - 28,000; Part time

Job summary

Georgia Tech's BME Academic Office seeks a TEMP-Admin Clerical Cust Svc to provide essential office support in Atlanta, GA. This part-time temporary role will handle correspondence, scheduling, filing, and customer service interactions, with duties in data compilation, travel arrangements, and event planning as needed.

The ideal candidate has a high school diploma and up to two years of related experience; flexibility to work outside regular hours is required.

Qualifications

• High school diploma or equivalent required.
• Ability to work outside of typical business hours as needed.
• Up to two years of job related experience.
• Preferred: Bachelor's degree in education, communications, psychology, or related field.

Responsibilities

• Compose routine correspondence; prepare and route reports and other documentation.
• Maintain filing system.
• Receive and refer phone calls; greet and direct office visitors.
• Gather pertinent information regarding customer service needs.
• Respond to customer questions or concerns.
• Perform other duties as assigned.
• Schedule meetings and events; make travel arrangements for unit staff.
• Maintain office supplies inventory.

Skills

Time flexibility

Office organization

Customer service

Education

High school diploma

GED certificate

Vocational school diploma

Job description

Job Title: TEMP-Admin Clerical Cust Svc - BME Academic Office

Location: Atlanta, Georgia

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 302210

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Location

Atlanta, GA

Job Summary

Provide office support services within a campus unit to include organizing and preparing correspondence, reports and other documentation; scheduling meetings and events; file maintenance, and related administrative activities; and assisting customers with their service needs. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staff, vendors and office visitors. This position typically will advise and counsel: NA This position will supervise: NA

The BME Academic Office is hiring a Temporary Retention Support Coordinator who'll provide essential administrative and operational support to the Director of Retention & Engagement. This role helps streamline unit communications, manage digital resource platforms, and coordinate student retention and engagement events that foster success and community. The ideal candidate combines strong organizational efficiency, student support experience with creative design ability, and servant leadership, student-focused approach

Responsibilities

• Job Duty 1 - Compose routine correspondence; prepare and route correspondence, reports and other documentation.
• Job Duty 6 - Maintain filing system.
• Job Duty 7 - Receive and refer phone calls; greet and direct office visitors.
• Job Duty 8 - Gather pertinent information regarding customer service needs.
• Job Duty 9 - Respond to customer questions or concerns.
• Job Duty 10 - Perform other duties as assigned.
• Job Duty 2 - Compile and organize data for use in reports.
• Job Duty 3 - Schedule and make arrangements for meetings and other events.
• Job Duty 4 - Make travel arrangements for unit staff management and staff as directed.
• Job Duty 5 - Maintain office supplies inventory.

Additional Responsibilities

• Monitor and triage multiple unit inboxes, managing daily correspondence, answering routine inquiries, and routing complex student issues appropriately.
• Provide general administrative coordination to support ongoing retention initiatives and director projects.
• Schedule, coordinate, and send reminders for retention check-ins, faculty consultations, and student appointments.
• Assist in planning, organizing, and coordinating department engagement events and initiatives designed to support student retention, cultivate community, and foster a strong sense of belonging.
• Conduct direct student outreach to facilitate and connect students with campus resources, academic support, and student services.
• Design, build, and maintain a centralized Canvas page/website organizing retention workflows, contact directories, forms, and support services listings.
• Build forms, surveys, and intake mechanisms to gather student feedback and engagement data.

Required Qualifications

Educational Requirements

High school diploma, GED Certificate or Vocational School Diploma

Other Required Qualifications

Ability to work outside of typical business hours as needed, potentially including but not limited to evenings, weekends, and holidays.

Required Experience

Up to two years of job related experience

Preferred Qualifications

• Bachelors degree in education, communications, psychology, or a related field; 1+ years of equivalent professional experience in student success, retention and engagement, or student support services.
• Masters degree in education, higher education administration, student affairs, or a related field; 2+ years of equivalent professional experience in student success, retention and engagement, or student support services.
• Software Systems: Demonstrated experience with Canvas LMS, Qualtrics, and Microsoft Office 365 (Outlook, Teams, Excel, Word, Forms, SharePoint).
• Design & LMS Skills: Creative design skills and experience building or formatting content within Canvas, webplatforms, or digital graphic software.
• Communication & Recordkeeping: Strong written and verbal communication skills, including clear email drafting,precise note-taking, and meticulous documentation and organization of emails, processes, and event planning.
• Interpersonal & Privacy: Demonstrated empathy, cultural responsiveness, and active listening skills when serving diverse student populations, paired with uncompromised discretion regarding confidential student information.

Proposed Salary

Salary Commensurate with Experience: 17.-19.50/hr.

Knowledge, Skills, & Abilities

SKILLS

This job requires skills in general office administration to include document preparation and processing, records management, event planning and organization, spoken/written communications and interpersonal skills, and the ability to multi-task. Skill in basic office related computer applications is required.

Contact Information

Kim L. Paige, PhD, CCMP Academic Professional Director of Retention & Engagement

Georgia Tech Academic Faculty Senate -BME Senator

[e-mail]

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is not considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel.
• This position does not require security clearance.

Background Check

A successful candidate must be able to pass a background check. Please visit: https://usg.policystat.com/policy/19298143/latest