Telluride Sports Store Manager - Franz Klammer Lodge

Telluride Ski & Golf; Ballenger Creek (MD); On-site; USD 65,000 - 80,000; Full time

Job summary

Join a leading company as a Telluride Sports Store Manager. This role involves overseeing high-end fashion retail operations, managing a team, and providing exceptional customer service. Ideal candidates will have retail management experience and a degree in a related field. The position offers a competitive salary, excellent benefits, and opportunities for professional growth.

Benefits

Free Ski Pass for employees

Discounted pass for employees’ dependents

Health Insurance

Food and Beverage Discounts

Qualifications

• Previous experience managing or supervising employees required.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and multitask.

Responsibilities

• Manage the day-to-day operations of the retail store.
• Lead and train a team of staff for exceptional service.
• Maintain store performance and sales metrics.

Skills

Time Management

Communication

Problem-Solving

Education

Bachelor's degree in business, fashion, or retail management

Four years minimum of retail management experience

Tools

Retail Point of Sale Systems

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Telluride Sports Store Manager - Franz Klammer Lodge

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Telluride Sports Store Manager - Franz Klammer Lodge

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Job Summary

Franz Klammer is a high -volume apparel and ski shop located in Telluride, CO. Manage a luxury, high-end women’s and men’s fashion retail shop with high performance ski equipment and rentals. Lead, mentor and train a staff of 5-16 employees on providing exceptional service to our guests. Retail Store Manager oversees day-to-day functions of all store operations.

Job Summary

Franz Klammer is a high -volume apparel and ski shop located in Telluride, CO. Manage a luxury, high-end women’s and men’s fashion retail shop with high performance ski equipment and rentals. Lead, mentor and train a staff of 5-16 employees on providing exceptional service to our guests. Retail Store Manager oversees day-to-day functions of all store operations.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Maintains Standard Operating Procedures for managed location
• Creative a positive team environment
• Proficient in POS operations including opening/closing procedures and reporting.
• Lead daily operations, monitoring performance and budget including scheduling and payroll
• Maintain administrative responsibilities including training, staffing, budgeting and reporting
• Maintain daily store records for performance, sales metrics, inventory control and equipment rentals (if applicable)
• Hire and train employees in POS system operation, product knowledge, guest service, sales techniques and loss prevention policies and procedures
• Provide excellent customer service, answer customer complaints or inquiries
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain store visual merchandising standards and conditions
• Maintain up-to-date product knowledge for staff
• Manage retail / rental inventory to prevent shrink
• Prepare store for retail and rental inventories
• Hold regular staff meetings to ensure health and safety standards and company policies are being followed.
• Establish performance goals for staff, conduct bi-annual and annual performance appraisals.
• Address staff needs and complaints
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Willingness to support other departments in the Retail / Rental division.
• Know and enforce safety initiatives consistent with company guidelines.
• Supports Telluride Ski & Golf sustainability initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Promote, support and understand all activities and events occurring on or off mountain
• Communicate companywide messages and new information to staff
• Perform related tasks or special projects as assigned
  
  

Shoulder Season Essential Duties And Responsibilities

• Rotate the store per season
• Support other Telluride Sports rental shops in their seasonal transitions
• Support other departments in the Retail / Rental division
  
  

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing staff complaints and resolving problems. Prepares and communicates weekly staff schedules. Submit payroll and compute staff commissions for each pay period.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is returning to retail sales within the company or has at least two-year previous experience in sales or retail.

Education And/or Experience

Bachelor degree in related field of business, fashion, retail management; or four years minimum of retail management experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Retail Point of Sale Systems, proficient in using Microsoft Outlook, Excel, Word and PowerPoint, internet search engines, basic accounting, and Adobe.

Other Qualifications

Must possess excellent time management skills and the ability to work independently as well as basic computer knowledge:

Strong communication and problem-solving skills.

Required

Previous experience managing or supervising employees required

Previous experience in luxury hotel, resort and retail preferred

Knowledge of high-end, luxury product and rental equipment preferred

Advanced knowledge of snow-sports preferred

Preferred

Experience in recreation or winter sports industry preferred

Ability to worked unsupervised

Customer Service And Sales Experience Required

Attention to detail

Safety conscious

Must be able to identify areas that may need improvement and have initiative to seek solutions.

Maintain good relationships with internal staff, other store management and personnel and corporate office personnel

Ability to work in a fast-paced retail and rental environment, multitask and manage multiple customers

Ability to work a flexible schedule including nights, holidays, weekends and overtime.

Expected pay range begins $65,000 to $80,000 Individual compensation dependent on experience and variety of factors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Work Environment

The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is infrequently exposed to outside weather conditions.

Job Benefits

Free Ski Pass for employees

Discounted pass for full-time employees’ dependents

Ski and Snowboard School Discounts / Children’s Ski School Discount

Food and Beverage Discounts for employees

Lodging discount for employee friends and family (restrictions apply)

Health Insurance; medical insurance, dental and vision insurance plans.

Expected pay range $65,000-$80,000/year. Individual compensation decisions are based on experience and variety of factors.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Travel Arrangements

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