Teller, Worcester Shrewsbury St, Full-Time, Onsite

Digital Federal Credit Union; Worcester (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union in New England is seeking a Teller for their Worcester location. The role involves processing transactions, providing excellent customer service, and achieving referral goals. Ideal candidates will have a high school diploma and customer service experience. Join a diverse team committed to community engagement and a positive work environment.

Qualifications

• Previous customer service experience preferred.
• Bilingual skills a plus.

Responsibilities

• Process teller transactions accurately and assist with end-of-day balancing.
• Cross-sell appropriate products by identifying financial needs.
• Adhere to all policies and procedures.

Skills

Customer Service

Bilingual

Technical Skills

Education

High School Diploma

Tools

Microsoft Office

Windows

Job description

Teller, Worcester Shrewsbury St, Full-Time, Onsite

Job Category: Branch Services

Requisition Number: TELLE005829

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• Posted: May 15, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Worcester Shrewsbury St
225 Shrewsbury Street
Worcester, MA 01604, USA

Schedule

Mon - Fri 8:30 – 5:30, alternate Thursdays/Fridays 10:30-7:30, alternate Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do

Summary/Objective: Contribute to DCU’s success by identifying members’ needs, providing service excellence, and helping members achieve their financial goals.

Essential Functions:

• Accurately process teller transactions such as deposits, withdrawals, loan payments, and check cashing, and assist with end-of-day balancing.
• Understand and explain all DCU products and services; complete member requests.
• Achieve individual referral goals by identifying financial needs and cross-selling appropriate products.
• Adhere to all policies and procedures, including security and risk management guidelines.
• Provide coverage in other areas as needed, such as other branches or support departments.
• Identify and submit ideas for process improvements.
• Perform other duties as assigned.

What You’ll Need

• High School Diploma or equivalent
• Previous customer service experience preferred
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

About Us

DCU is the largest credit union headquartered in New England, serving over one million members across all 50 states. With over 1,900 team members, we prioritize a positive work environment and community engagement.

DCU is an equal opportunity employer that values diversity, inclusion, and equity. We evaluate applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

If you require a reasonable accommodation during the application process, please email [e-mail] with your request and contact information. Only inquiries about accommodations will be responded to.

Note: We are not currently offering Visa transfer or sponsorship for this position.

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