Teller, Worcester Crossing, Full-Time, Onsite

Digital Federal Credit Union; Worcester (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading credit union in New England is seeking a full-time Teller for their Worcester branch. The role involves processing transactions, providing exceptional customer service, and identifying member needs. The ideal candidate will have a High School Diploma, customer service experience, and the ability to work well in a team-oriented environment. This position offers opportunities for professional growth in a community-focused organization.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Technical skills (Windows, Microsoft Office) necessary.

Responsibilities

• Process teller transactions accurately including deposits and withdrawals.
• Provide excellent service and identify members' financial needs.
• Adhere to policies and seek process improvement suggestions.

Skills

Customer Service

Technical Skills

Bilingual Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Teller, Worcester Crossing, Full-Time, Onsite

Job Category: Branch Services

Requisition Number: TELLE005869

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• Full-Time
• On-site

Locations

Showing 1 location

Worcester, MA 01607, USA

Description

Schedule

Schedule

Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do

Summary/Objective:

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence and helping members achieve their financial goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.

• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

What You’ll Need

• High School Diploma or equivalent
• Previous customer service experience preferred
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.