Teller - Western Mall Branch

Fnbsf; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

The First National Bank in Sioux Falls is seeking a dedicated Teller to enhance customer relationships and deliver exceptional service. This role focuses on understanding customer needs, promoting bank products, and ensuring accurate financial transactions in a compliant and friendly manner.

Qualifications

• Ability to understand and promote bank products and services is essential.
• High accuracy in handling financial transactions required.
• Good judgment and decision-making skills important.

Responsibilities

• Build and maintain customer relationships while providing excellent service.
• Cross-sell bank products when opportunities arise.
• Follow bank policies to minimize errors and maintain confidentiality.

Skills

Excellent verbal and written communication skills

Organizational skills

Attention to detail

Customer service

Job description

Careers at The First National Bank in Sioux Falls

As a Teller, you play an integral role in the customer experience at the bank. You provide more than a transaction; you have the opportunity every day to build successful relationships with our customers and with your team. We care about our customers’ personal and professional success, and our goal is to make their financial lives easier and better. Our Tellers help our customers along that financial journey by recognizing opportunities that can maximize their success and helping suggest excellent products and services to achieve their goals.

In addition, our FIRST Values apply to all teammates without exception.

FIRST Values

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area. The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

What will you do:

Accountabilities

• Execute the Sales and Service program of the department when working with customers.
• Ask questions to open up conversation and uncover solutions and opportunities.
• Fully understand the products and services that are applicable to their role and recommend those products to our customers when appropriate.
• Cross-sell and make referrals when they see the opportunity to better serve our customers. Responsible for the growth of their assigned portfolio and that of their direct reports (if applicable).
• Represent the bank in a positive manner in their community and encourage prospects to become customers.
• Know how their role fits into the strategic plan of the bank and their department.
• Strive to meet goals that have been set for them and for their overall team.
• Understand that their role includes delivering world-class customer service by exceeding customer's expectations and building brand loyalty.
• Greet and acknowledge each customer.
• Answer and direct phone calls.
• Listen for cues to identify customer needs.
• Provide information on products and services and refer customers to appropriate areas of the bank.
• Stay up to date on the products and services available from the bank.

Quality

Follow guidelines, policies, and procedures of the bank to keep errors to a minimum.

• Errors are identified quickly and remedied efficiently when they occur.
• Use sound judgment when making decisions and keep the bank's policies, procedures, and reputation in mind.
• Exceptions are well thought out and documented with proper approval.
• Complete all financial transactions accurately and efficiently.
• Prepare cashier’s checks and change orders.
• Reconcile cash drawer and balance all transactions as part of end-of-day processing.
• Prevent fraud by following policy and procedure and by using good judgment and discernment to identify suspicious or altered negotiable instruments.
• Assist customers with Safe Deposit Box access.
• Ensure compliance with applicable banking regulations and security measures.
• Uphold strict confidentiality policies.
• Exhibit excellent verbal and written communication skills.
• Maintain excellent organizational skills and attention to detail. High accuracy is required.
• Conduct relationships in a manner that ensures cooperation and positive results.