Teller/ Universal Banker

First State Bank of Louise; Bay City, Northern (TX, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

The First State Bank in Louise, Texas, invites applications for a Teller/Universal Banker position. You will combine teller and personal banking duties to deliver personalized service while expanding customer relationships.

Responsibilities include processing transactions, promoting bank products, opening new accounts, handling cash securely, and ensuring compliance with banking regulations. Prior banking experience is preferred; strong customer service is essential.

Qualifications

• High School diploma or GED required; Associate’s or Bachelor’s preferred
• Cash handling experience required in lieu of college education
• Excellent interpersonal, customer service, and verbal communication skills
• Prior banking experience highly preferred

Responsibilities

• Upholds the Bank’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
• Promotes positive public relations by greeting customers by name and maintaining a professional demeanor
• Contributes to branch sales goals by promoting products and generating leads and referrals
• Protects the Bank’s financial interests by balancing the cash drawer and following loss-prevention procedures
• Answers telephone inquiries and routes questions to the appropriate office
• Resolves account questions to help maintain customer relationships
• Performs routine clerical duties and prepares bank bag pickup
• Acts as a point-of-contact for customers opening new accounts
• Reviews documents for accuracy and verifies identity of account holders
• Complies with Bank policies including BSA/AML, CIP, ACH, and Funds Availability regulations
• Performs other duties as assigned

Skills

Cash handling

Customer service

Verbal communication

Banking experience

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Job description

The First State Bank first opened its doors in Louise, Texas, on May 7, 1956. Nearly 70 years later, our commitment to providing exceptional customer service is matched only by our resolve to remain an independent community bank. Today, FSB includes 14 branches proudly serving communities throughout the Texas Gulf Coast, Coastal Bend, and South Texas regions. As we continue our growth, we remain committed to our community roots and building our team with passionate, talented professionals who share in our mission as The Friendliest Bank Anywhere.

Job Summary

Teller/ Universal Bankers establish, expand, and maintain customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. The Universal Banker position combines the traditional Teller and Personal Banker responsibilities into one position in an effort to offer customers more banking options while still providing traditional teller services.

Duties and Responsibilities

• Upholds the Bank’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
• Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling, and addressing customers by name
• Contributes to the attainment of branch sales goals and related objectives by promoting the Bank’s products and services as well as generating leads and referrals
• Protects the Bank’s financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
• Answers telephone inquiries and direct questions to the appropriate office personnel
• Research customer questions and resolves account issues, when applicable, to help maintain customer relationships
• Performs routine office and clerical duties (i.e. filing signature cards, preparing bank bag pickup, processing night deposits, ATM custodian, etc.)
• Acts as a point-of-contact for customers seeking to open a new account
• Reviews documents for accuracy and/or legal compliance and verifies the identity of account holders
• Complies with all Bank policies and procedures including, but not limited to:
  • BSA/AML, CIP
  • Automated Clearing House (ACH)
  • Regulations CC and DD (Funds availability, Truth in Savings)
• Perform other duties as assigned

Requirements

Qualification, Skills, & Abilities

• High School diploma or GED required, Associate’s or Bachelor’s from an accredited college or university preferred
• Cash handling experience required in lieu of college education
• Excellent interpersonal, customer service, and verbal communication skills
• Prior banking experience highly preferred