Teller Supv

Default Brand; Fort Meade (MD); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Low premiums for PPO

Job summary

Tower Federal Credit Union in Laurel, Maryland, is seeking a Teller Supervisor for an onsite Fort Meade role. You will supervise teller staff, oversee branch operations and cash controls, and ensure security and regulatory adherence. Leadership, accuracy, and knowledge of Patriot Act and BSA trainings are essential.

The position offers a starting salary range plus comprehensive benefits and a 401(k) match; hours are 7:00 a.m. to 3:30 p.m., Monday–Friday, at the Burgin Branch Fort Meade location.

Qualifications

• Experience supervising teller staff.
• Knowledge of cash handling and internal controls.
• Familiarity with banking regulations.

Responsibilities

• Supervises and coordinates daily teller operations to ensure accurate transactions and excellent member service.
• Maintains branch security and trains staff on security procedures.
• Ensures completion of annual regulatory trainings (Patriot Act, BSA, OFAC).
• Directs teller staff scheduling and performance coaching to meet branch goals.
• Resolves issues impacting branch operations, including fraud and loss prevention decisions.
• Manages cash audits and vault/ATM cash levels to ensure accuracy.

Skills

Staff supervision

Leadership

Regulatory compliance

Cash handling

Tools

Microsoft Office

Job description

This is an onsite position at our Burgin Branch location on Fort Meade. Candidate will need to process for a Red Corridor Badge.

The standard work hours are Monday - Friday from 7:00 a.m. - 3:30 p.m.

The starting salary for this position is $67,995 - $84,989 annually. Tower offers a comprehensive benefit package which includes medical, dental, vision, company-paid life insurance, short-term and long-term disability, and a 401(K) retirement plan with company match. Tower offers low premiums for employee coverage on most PPO plans.

Please complete the link below in a separate window for the Teller assessment:

Tower Federal Credit Union is a member-owned, non-profit financial institution headquartered in Laurel, Maryland. Established in 1953, Tower manages $5 billion in assets and offers a full range of financial products and services to more than 220,000 members worldwide. The credit union serves local-area members through 12 branches in Anne Arundel, Baltimore, Howard, and Prince George’s counties, along with four branches at Fort Meade. Members also have access to mobile and digital banking via towerfcu.org, supporting convenient and secure account management. Tower’s mission focuses on providing competitive financial solutions and a strong member service experience.

Position Overview

This position is responsible for supervising and coordinating the daily operations of teller staff to ensure professional service to members. The Teller Supervisor ensures that established security and internal controls are observed by staff and monitors overall branch cash needs for vaults and ATMs to ensure appropriate levels are maintained. The position is responsible for supervising the entire branch in the absence of the Branch Manager and Assistant Branch Manager and in that capacity is required to possess a broad scope of knowledge about all Tower products, services and procedures of operational departments within the credit union.

Essential Job Functions

• Supervises and coordinates the daily operations of the teller staff to ensure professional and efficient service to members; responsible for the accurate transaction processing and delivery of exceptional service to members and non-members.
• Maintains an awareness of security risks in the areas of member identification, membership eligibility, confidentiality, and overall physical branch security; ensures that staff attend required branch quarterly security training; ensures that all established security and internal controls are observed by staff to include drawer and vault limits, cash counts, dual control procedures; makes independent (exception) decisions and assists with complex transactions.
• Ensures that teller staff completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Control; ensures that required regulatory reports are completed.
• Selects, directs, motivates teller staff; manages multiple shifts of full time, part time and peak time staff to meet operational needs; develops staff and manages their teller career path and progression plans by tracking individual progress; motivates tellers to achieve individual and branch goals.
• In the absence of, or as directed by the Branch Manager and the Assistant Branch Manager, responsible for managing the operation of the entire branch to include Member Service Reps; responsible for making independent decision that directly impact TFCU (e.g., fraud, loss prevention, service, good will)
• Responsible for the accounting accuracy of the branch through required cash audits of vaults, Teller Cash Dispensers, teller drawers and ATMs; investigates out of balance conditions, instituting remedial action when needed; anticipates branch cash needs and maintain appropriate daily cash levels to meet teller and ATM needs; provides for the physical security of the branch to safeguard the assets.
• Interprets regulations and policies related to teller activities for branch staff; researches, justifies and provides supporting documentation to the Vice President, Branch Administration in support of recommended changes to teller related policies and procedures.
• Provides signature guarantees under the Medallion Signature Guarantee Program and as regulated by the Securities and Exchange Commission.
• Performs teller and Senior Teller transactional duties with a high degree of accuracy.
• Maintains current and accurate records of safe deposit box rentals, where applicable, and for complying with both Tower's current policies/procedures and Maryland State Law when access to the box is requested by owner(s), court order, etc.
• Provides the leadership, guidance, coaching, and training necessary to develop a staff capable of servicing/referring appropriate credit union products and services.

REQUIRED QUALIFICATIONS:

• 2 years of experience or a minimum of 5 years related experience plus 2 or more years supervisory experience.

COMPETENCIES:

• Ability to apply basic accounting rules to daily branch and cash reconciliation.
• Ability to operate Microsoft Office Applications (Word, Excel) to create and format word processing, spreadsheet documents and reports.
• Ability to read and interpret policy and procedure manuals, governmental regulations, legal documents and reports.
• Ability to write reports and business correspondence.
• Ability to provide explanation or instruction in one-on-one situations with members or employees in person or over the phone.
• Ability to speak before groups of employees.
• Ability to present information and respond to questions from managers or members.
• Ability to solve problems with many concrete variables in a variety of situations.
• Ability to define problems, collect data, establish fact and draw valid conclusions.
• Ability to focus on detail and verify accuracy of numbers and text.
• Able to take and follow instructions.
• Ability to prioritize diverse job assignments and meet established deadlines.
• Able to work under stress
• Able to arrive at work routinely and promptly.
• Ability to resolve controversial or delicate matters skillfully.
• Ability to provide constructive feedback to others.
• Ability to determine needs and sell solutions to others.
• Ability to motivate others to take action.
• Ability to respond to sensitive inquiries and complaints
• Ability to facilitate group discussion and gain consensus.
• Ability to maintain sensitive and confidential information.
• Able to get along with colleagues and supervisors.
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

WORKING CONDITIONS:

• Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
• Ability to lift coin bags up to 50 pounds with or without assistance.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

TFO Clearance Level Required

Tower offers equal employment opportunity to all qualified applicants and employees and does not discriminate based on race, ethnicity, national original, gender, age, disability, or any characteristic protected by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.