TELLER SUPERVISOR - WASHINGTON BRANCH

Sunrise Banks; Minneapolis (MN); On-site; USD 37,000 - 70,000; Full time

Job summary

A leading banking institution is seeking a Teller Supervisor for their Washington branch in Minneapolis. This role involves overseeing teller operations, providing customer service, and ensuring compliance with banking regulations. Candidates should have a high school diploma and experience in teller operations, with leadership skills being essential. The position offers a competitive salary and comprehensive benefits package.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Volunteer Time Off

Paid Parental Leave

Pet Insurance

Qualifications

• Five years of teller operations experience preferred.
• Previous supervisory experience beneficial.

Responsibilities

• Supervise the branch’s teller staff and operations.
• Provide ongoing training and evaluation of teller functions.
• Promote and cross-sell bank services to customers.

Skills

Leadership

Problem Solving

Compliance Management

Employee Development

Education

High school diploma or GED

Tools

Fiserv

Teller applications

Job description

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POSITION SUMMARY

We have an opportunity for a Teller Supervisor at our Washington branch in Minneapolis, MN. This position is responsible for supervising the branch’s teller staff, including overseeing teller policies, procedures, regulations, and guidelines, providing ongoing training, supervision, and evaluation of all teller functions to ensure the highest level of customer service, compliance, and bank profitability. The role involves ensuring superior quality teller and vault services, responding to challenging customer inquiries, and requires availability Monday - Friday 8:30 a.m. - 6 p.m. and alternating Saturday 9 a.m. - 1 p.m.

Essential Functions

• Complete all duties of a branch teller.
• Oversee daily Teller Operations.
• Provide leadership, direction, and assistance to tellers.
• Manage teller vault operations.
• Promote and cross-sell bank services to customers.
• Oversee orientation and ongoing training of teller staff.
• Manage teller work hours and staffing in accordance with workload and customer traffic.
• Coordinate with other Teller Supervisors and Branch Managers for coverage.
• Assist in branch Teller Audits and reports.

Supervisory Responsibilities

Supervise branch Tellers, including hiring, performance management, and development.

Competencies

• Sunrise Core Values
• Contributor Competencies
• Business Acumen
• Coaching
• Compliance Management
• Conflict Management
• Employee Development
• Leadership
• Planning/Delegation
• Problem Solving
• Project Management
• Resource Management
• Relationship Management

Education & Experience

• High school diploma or GED required
• Five years of teller operations experience preferred
• Lead teller experience preferred
• Previous supervisory experience beneficial
• Proficiency in Fiserv & Teller applications
• Strong knowledge of teller operations and regulations

Compensation & Benefits

Salary range: $37,450 - $53,500 - $69,550, DOE. Benefits include Medical, Dental, Vision insurance, 401k, Life and AD&D insurance, Disability insurance, PTO, Volunteer Time Off, Paid Parental Leave, Pet Insurance, and more. Details at www.sunrisebanks.com/about/careers/.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Banking

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