Teller Supervisor (Henderson Branch)

Nevada State Bank; Henderson (NV); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance - 1<

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

Nevada State Bank, a division of Zions Bancorporation, N.A., invites applications for a Teller Supervisor (Client Service Associate Lead) at the Henderson, NV HendersonHeights branch. You will lead client service associates, coach staff, and help grow the branch through quality service and targeted sales.

Open to candidates with 2+ years in banking or customer service. We offer day one benefits, competitive compensation, and a dynamic team environment.

Qualifications

• 2+ years banking, cashiering, customer service, balancing, or related experience.
• Advanced knowledge of cashiering, balancing, debits, credits, and bank products.
• Strong math and balancing skills; ability to cross-sell bank services.

Responsibilities

• Lead daily activities of client service associates.
• Coach staff to improve customer service, sales and operations.
• Develop action plans to meet individual and branch goals.
• Ensure quality service while protecting against loss.
• Oversee branch operations in absence of management.
• Cross-sell bank products and assist clients in banking needs.

Skills

Banking experience

Customer service

Balancing

Cross-selling

Education

High School diploma

Job description

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business bankingservices. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Teller Supervisor (Client Service Associate Lead) to join the team located at our HendersonHeights branch in Henderson, NV. Branch hours Monday through Friday.

Essential Functions:

• Leadsthe daily activities of client service associates.
• Coachand counselbranch staff to improve customer service, sales and operational skills by providing on-the-job training.
• Helpdevelop action plans to meet individual and branch goals.
• Ensure the branch provides quality service while protecting against loss.
• Maintainadvanced knowledge of branch operations.
• If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
• Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking.
• If needed, be responsible for processing cash transactions and other customer service duties within the branch.
• Perform other duties as assigned.

Qualifications:

• 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
• Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
• Working knowledge of math.
• Must have solid balancing and customer service skills.
• Ability to cross-sell bank products based on clients needs.
• High School diploma or equivalent.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $21.50- $23.66/hour

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations:

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.

Nevada State Bank a division of Zions Bancorporation, N.A. Member FDIC