Teller Supervisor - Bluffton

South Atlantic Bank; Bluffton (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

South Atlantic Bank is seeking a Teller Supervisor to lead the branch teller team, manage cash vaults, and ensure accurate processing of transactions. The role emphasizes customer service excellence and adherence to banking policies.

The position requires supervisory experience, strong math skills, and proficiency with Microsoft Office. Collaboration with Relationship Bankers and other departments is expected to maintain high service levels.

Qualifications

• High school diploma or equivalent required; banking coursework helpful.
• Two or more years teller experience preferred.
• Knowledge of daily branch operations and applicable laws/policies.
• Strong math and numerical proficiency.
• Excellent communication and supervisory skills.

Responsibilities

• Receives and disburses cash and balances cash drawer daily.
• Oversees vault supplies and cash handling to ensure accuracy.
• Authorizes payment of checks and acceptance of large deposits.
• Provides on-the-job training and coaching to tellers.
• Uses the CRM system to document client interactions for sales and service.
• May serve as back-up to Relationship Banker as needed.
• Prepares monthly/quarterly reports on vault opening/closing, security, and policy compliance.

Skills

Supervisory experience

Excellent communication

Strong math skills

CRM system

Microsoft Office proficiency

Customer service

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

JOB SUMMARYProvides an exemplary customer experience, assists with training, supervision and coaching of the branch teller staff to ensure the same. Manages and accounts for all branch cash including vault supply. Authorizes payment of checks and acceptance of large deposits. Processes customer transactions in a professional, efficient, and accurate manner in accordance with federal guidelines and banking policy. Receives and disburses cash accurately, maintains a cash drawer and balances it daily. Interacts with customers using a consultative sales approach to offer products and services and ensures client banking needs are met. Exercises judgment with minimal supervision.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsible for all the duties and responsibilities in the Teller job descriptionReceives and sends currency to/from Federal Reserve or designated currency-handling end point accurately; keeps optimum cash on hand; maintains cash limitsBalances branch cash dailyControls and distributes official check inventory within the branchEnsures teller drawers are counted and audited monthlyProcesses night depository under dual controlManages individual key/combo assignmentsPrepares monthly and quarterly reports to include, camera logs, vault opening and closing, official checks, policy, and security violationsEnsures bank cameras are functioning at all timesConduct quarterly alarm tests and complete the quarterly alarm test record logServes as a role model to tellers in terms of customer service, professional presence, and technical skillsCommunicates bank’s expectations and standards to tellers; coaches and follows up as neededProvides input to Branch Manager on Teller and Relationship Banker performance reviewsEnsures Tellers follow daily proceduresMonitors Teller’s schedules and activities to provide exemplary customer service with minimal overtimeProvides on-the-job training that complements other training and ensures use of standard proceduresUnderstands security procedures and ensures teller line practices at all timesCross-trains teller(s) in the Teller Supervisor dutiesUtilize the Bank’s Client Relationship Management (CRM) system to enhance customer service by documenting client interactions for both sales and service activitiesInteracts with other departments in a professional mannerMay serve as back-up to Relationship Banker and/or other branch staffMay perform other duties as assignedQUALIFICATIONSHigh school diploma or equivalent is required; additional banking and/or coursework is helpfulTwo or more years of teller experience preferredKnowledge of daily branch operations, personnel and other departmental policies and applicable laws and regulationsStrong math skills and proficiency with numeric keyboardExcellent communication skillsPrevious supervisory experience and demonstrated skills preferredProficiency with Microsoft Office and various bank systemsAAP/EEO STATEMENTThis statement of policy reaffirms South Atlantic Bank’s policy of equal employment opportunity in employment, compensation, training, transfers, promotions and all other aspect of employment regardless of race, color, religion, national origin, age, sex, veteran status, physical or mental handicap/disability and to state that we do carry out this policy at South Atlantic Bank. This policy also applies to all company-sponsored activities such as educational programs, tuition aid and social and recreational activities.