Teller Supervisor

oneazcreditunion; Prescott (AZ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Generous paid time off

Low-cost Medical, Dental & Vision

Award-winning 401K

Tuition Reimbursement

Gym fee reimbursement

Student loan repayment

Job summary

OneAZ Credit Union is hiring at the Prescott Willow Creek Branch in Prescott, AZ. The Teller Supervisor will lead the teller team, ensure accurate processing, and uphold member service standards across daily operations.

Responsibilities include interviewing, hiring, training, coaching, and coordinating with the Branch Manager, while maintaining compliance and security throughout the branch. A High School Diploma or GED and 3–5 years of supervisory teller experience are required.

Qualifications

• High School Diploma or GED is required.
• 3 to 5 years of teller supervision experience in a branch of similar asset size.
• Excellent verbal and written communication, organizational, interpersonal, and time management skills.

Responsibilities

• Oversee teller line daily to ensure accuracy and compliance.
• Interview, hire, train, and coach tellers; manage performance and resolve issues.
• Balance daily teller transactions and prepare reports; ensure security and regulatory adherence.
• Supervise tellers, provide coaching and feedback to improve service quality.
• Support Branch Manager with staffing, scheduling, and peak-period coverage.
• Promote credit union products and cross-sell to members.

Skills

Leadership

Communication

Customer service

Team supervision

Time management

Education

High School Diploma or GED

Job description

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Prescott Willow Creek Branch: 1335 Gail Gardner Way, Prescott, AZ 86305

Summary

Supervises and coordinates activities of tellers engaged in receiving and paying out money and keeping records of transactions in the credit union by performing the following duties.

Essential Functions

Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for interviewing, hiring, and training associates; planning, assigning, and directing work; managing performance; rewarding and coaching associates; addressing complaints and resolving problems.

The Teller Supervisor is responsible for the daily supervision and operational efficiency of the teller line, ensuring excellent member service and adherence to credit union policies and procedures. This role involves overseeing a team of tellers, providing training, support, and guidance to ensure accurate and efficient transaction processing while maintaining a secure and compliant branch environment.

Supervision and Leadership

Supervise a team of tellers, providing direction and support to ensure the efficient functioning of the teller line.

Conduct daily performance monitoring, provide coaching, and deliver feedback to tellers to enhance service quality and operational accuracy.

Coordinate with the Branch Manager for teller staffing needs, including scheduling and arranging coverage during peak periods.

Operational Efficiency

Assign duties and work schedules to tellers to ensure optimal service delivery and efficient department operation.

Oversee teller transactions to ensure accuracy and compliance with all regulations and credit union policies.

Consolidate and balance daily teller transactions, ensuring all financial activities are accurately recorded and reconciled.

Training and Development

Train tellers in providing exceptional member service and adhering to credit union procedures and regulatory requirements.

Implement and enforce standardized procedures to improve teller line efficiency and service quality.

Foster a positive work environment by maintaining open communication, resolving teller-related grievances, and promoting teamwork.

Member Service

Address and resolve member inquiries and complaints promptly, ensuring a high level of member satisfaction.

Act as a working teller during peak hours to support member service and maintain efficient branch operations.

Promote and cross-sell credit union products and services to members, assisting tellers in identifying sales opportunities.

Compliance and Security

Ensure all teller operations comply with credit union policies, procedures, and regulatory requirements.

Monitor and enforce branch security procedures, including controlling access to the vault and ensuring the secure handling of cash and negotiable instruments.

Prepare and review daily reports related to teller operations, ensuring accuracy and completeness.

Support to Branch Operations

Assist the Branch Manager with operational tasks related to teller activities, including reporting, cash management, and ensuring adequate supplies of money and negotiable instruments.

Support the implementation of branch-level initiatives and procedures as directed by the Branch Manager.

Collaborate with the Assistant Branch Manager and Branch Manager to ensure overall branch operational efficiency and member satisfaction.

What You Bring

High School Diploma or General Educational Development (GED) required.

3 to 5 years of similar or related experience, including prior Teller Supervisor experience in a branch of similar asset size.

Excellent verbal and written communication, organizational, interpersonal, and time management skills.

Strong leadership, critical‑thinking, and problem‑solving skills.

Compensation & Benefits

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award‑winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ... and much more . Explore all the details in our comprehensive Benefits Booklet

Target hiring range $21.12/hr - $26.40/hr (Depending on experience and prior to any incentives this position is eligible for)

Why Join OneAZ?

At OneAZ, we're not just a credit union; we're a