Teller - Spring Valley

PNC; Washington (District of Columbia); On-site; USD 39,000 - 58,000; Full time

Job summary

Join a leading financial institution as a Teller in Washington, D.C. This role focuses on delivering exceptional customer service, educating clients on financial options, and ensuring efficient branch operations. PNC values teamwork and inclusivity, offering a supportive environment for all employees. With a competitive pay range and comprehensive benefits, this position is ideal for those looking to start a career in banking.

Benefits

Health Coverage

Life Insurance

Disability Protection

401(k) Matching

Paid Time Off

Qualifications

• Experience is not required; a combination of education, certifications, and experience may be considered.

Responsibilities

• Deliver unique customer experience and improve financial wellbeing.
• Educate customers on financial options and manage transactions.
• Adhere to policies and ensure accurate completion of operations.

Skills

Customer Focused

Problem Solving

Effective Communication

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's Retail Banking organization, you will be based in Washington, D.C. at the Spring Valley branch.

Job Description

• Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions. Educate customers on available financial options. Identify banking opportunities during interactions and refer as appropriate.
• Engage with customers through meaningful conversations, making appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and promote PNC products to meet their needs. Educate customers on managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to resolve customer issues.
• Adhere to all policies and procedures, demonstrate sound judgment, and ensure efficient and accurate completion of teller and branch operations.

PNC employees are expected to be:

• Customer Focused - Prioritize customer needs and satisfaction in all decisions, creating tailored solutions.
• Managing Risk - Assess and manage risks aligned with PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates should demonstrate relevant knowledge, skills, and abilities. The following are preferred:

• Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Accuracy, Attention to Detail, Customer Needs, Digital Awareness, Effective Communication, Fraud Prevention, Managing Multiple Priorities, Problem Solving

Experience is not required; roles at this level typically do not require a degree or prior experience. A combination of education, certifications, and experience may be considered.

Additional Information

Pay Range: $39,520.00 – $57,200.00, with variability based on location, skills, experience, and performance. This role is incentive eligible.

Application window generally open for two business days from 05/06/2025.

Benefits

PNC offers comprehensive benefits including health coverage, life insurance, disability protection, 401(k) matching, paid time off, and more. For details, visit Your PNC Total Rewards.

Accommodations & EEO

For accommodations during the application process, contact [e-mail] or call 877-968-7762. PNC is an equal opportunity employer, fostering an inclusive environment for all applicants.