Teller Specialist

Greylock Federal Credit Union; Pittsfield (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Greylock Federal Credit Union in Pittsfield, MA is seeking a Teller Specialist who delivers exceptional member service through accurate transaction processing and product guidance. This role supports teller operations, compliance, and team development.

The position requires at least one year of teller or cash-handling experience; a high school diploma; strong communication; and familiarity with branch operations.

Qualifications

• Minimum one year of teller or cash-handling experience.
• Two or more years preferred.
• High school diploma or equivalent required.
• Specialized training in branch operations or compliance preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example and support team collaboration.
• Proficiency in Microsoft Office Suite and credit union software systems.
• Familiarity with cash recyclers, vault controls, and teller line operations.
• Detail-oriented and able to handle a high volume of transactions efficiently and accurately.

Responsibilities

• Process a variety of member transactions including deposits, withdrawals, loan payments, check cashing, and account inquiries.
• Balance work and cash daily with proper documentation.
• Assist with training, mentoring, and guidance to Teller staff.
• Open and close the branch as needed and manage currency orders and inventory.
• Ensure adherence to branch security and regulatory guidelines.

Skills

Cash handling

Customer service

Sales

Communication

Education

High school diploma

Tools

Microsoft Office

Credit union software

Job description

Bilingual Preferred but not required. Sign on bonus: $1,500.00 sign on

bonus available for full-time employment. Eligibility for the bonus is

$500 after successful completion of onboarding/training to be paid with

two months of service, and $1,000 after 6 months of continued full-time

satisfactory service. We are guided by our IDEA principles - Inclusion,

Diversity, Equity, and Accessibility - to support a workforce that

reflects our community. Our principles support Greylock's mission and

our goals of building a diverse workforce - reflecting multiple

identities - and supporting the diverse communities we serve. We strive

to ensure that the spaces in which we work and the community members we

engage are inclusive, while also upholding our cultural standards of

psychological safety, respect, and collaboration in every interaction.

The Teller Specialist provides exceptional service to members through

efficient and accurate transaction processing and product guidance,

while supporting teller operations, compliance, and team development.

This role ensures smooth daily operations, leads by example in sales and

service delivery, and serves as a resource for teller staff and vault

functions in accordance with Credit Union policies and regulatory

guidelines. Essential Functions & Responsibilities: 35% Accurately

processes a variety of member transactions including deposits,

withdrawals, loan payments, check cashing, and account inquiries;

ensures proper documentation, and balances work and cash daily. 15%

Assists with training, mentoring, and providing guidance to Teller staff

on procedures, service skills, and compliance; supports daily setup and

assigns operational responsibilities under the direction of the Teller

Manager. 15% Performs operational support tasks such as transaction

overrides, vault management, ATM balancing, and balances Cash Recyclers;

opens and closes the branch as needed. 10% Manages branch currency

orders and inventory; serves as Vault Teller on a rotating basis after

certification. 10% Ensures adherence to branch security and compliance

practices including workstation and member data security, cash handling

policies, and regulatory guidelines. 10% Participates in sales and

service campaigns; actively cross-sells products, uses in-branch

coaching tools, and refers members to specialized services. The above is

a description of the ordinary duties of the position. It should be

expected that from time-to-time other duties, both related and unrelated

to the above, may be assigned and, therefore, required. Performance

Measurements: Transactions are processed with accuracy, timeliness, and

compliance. Tellers receive consistent support, training, and

operational guidance. Daily balancing and cash management procedures are

followed with minimal errors. Sales goals and referral targets are met

or exceeded through active member engagement. Compliance, security, and

audit expectations are met with minimal findings. Demonstrates

commitment to Greylock's culture by creating safe, respectful, and

inclusive spaces, and actively engaging in coaching, mentoring, and peer

support. Knowledge and Skills: Experience: Minimum one year of teller or

cash-handling experience required; two or more years preferred. Previous

experience mentoring or training team members is a plus. Education: High

school diploma or equivalent required. Specialized training in branch

operations or compliance preferred. Interpersonal Skills: Strong

communication and interpersonal skills. Demonstrated ability to lead by

example, support team collaboration, and maintain professionalism in

member interactions. Technical/Other Skills: Proficiency in Microsoft

Office Suite and credit union software systems. Familiarity with cash

recyclers, vault controls, and teller line operations. Detail-oriented

and able to handle a high volume of transactions efficiently and

accurately.