Teller - Spanish Plaines

Seacoast National Bank; Town of Florida (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

Seacoast Bank is seeking a customer service professional in the New York area to handle a wide range of transactions, balance cash drawers, and provide product information while delivering an exceptional customer experience.

You will build rapport with customers, identify sales opportunities, and work with colleagues to ensure regulatory compliance and risk controls, contributing to team success and community engagement.

Qualifications

• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Responsibilities

• Process checks, cash and negotiable instrument transactions per policy.
• Balance cash drawer daily and ensure accuracy.
• Resolve customer concerns promptly and professionally.
• Follow bank safety, security, and AML/BSA procedures.
• Build rapport and identify referral opportunities with customers.
• Support branch objectives and regulatory compliance.
• Participate in community or civic events.
• Assist with vault responsibilities if assigned.

Skills

Customer service

Communication skills

Relationship building

Sales ability

Teamwork

Problem solving

Education

High School diploma or equivalent

6 months cash handling experience

6 months experience in retail sales/financial services

Tools

Microsoft Office Suite

PC/Mobile device proficiency

Job description

This position handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals. Responsible for balancing cash drawers, providing product and service information, and delivering an exceptional customer experience. Proactively identifies and refers sales opportunities to support individual, departmental, and organizational goals while consistently earning customer trust through honesty, integrity, and professionalism.

Relationship Building

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Develop an introductory understanding of consumer deposit and lending products and processes.
• Develop proficiencies in outbound calling process.
• Develop skills to identify referral opportunities with internal business partners.
• Observe presentations regarding banking products/services through networking events.
• Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.

Operations

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank's Code of Conduct.
• Follow all safety and security procedures.
• May be assigned vault responsibilities.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.