Teller

Beacon Bank; Pittsfield (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Beacon Bank in Pittsfield, MA is seeking a friendly Teller to handle daily cash transactions and deliver exceptional customer experiences in our branch network.

You will balance cash, process deposits and withdrawals, assist customers with digital banking, and promote Beacon Bank products to meet needs while supporting branch goals.

Low-latency, accurate work and weekend availability are preferred; high school diploma required; cash handling experience preferred.

Qualifications

• High school diploma or equivalent required.
• Cash handling experience preferred.
• Strong customer service and communication skills.
• Basic computer skills; able to learn banking software.

Responsibilities

• Provide outstanding customer experiences at all contact points.
• Process deposits, withdrawals, loan payments, and other services.
• Balance cash drawer daily and maintain accuracy.
• Promote Beacon Bank products and digital banking options.
• Support branch initiatives and community involvement.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Division

Retail Banking

Department

Various - Branch Network

Reports to

Branch Manager

Status

Non-Exempt

Grade

4

Salary Range

$20.00 - $24.91

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location

Pittsfield, MA

Purpose/Objective

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate relationships, promote Beacon Bank's products and services, and support digital banking engagement. Ensure compliance with all bank policies, procedures, and regulatory requirements.

Key Accountabilities

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending and referring products and services to meet our customer needs.
• Assist customers with digital banking services and recommend convenient banking options.
• Participate in branch initiatives and community involvement to develop new business.

Sales & Referral Goals

• Recognize and offer recommendations for our customer needs and goals including referrals to line of business partners.
• Meet or exceed individual teller incentive goals and contribute to overall branch goals.
• Actively participate in all branch initiatives.

Transaction Processing & Operations

• Process financial transactions, including deposits, withdrawals, check cashing, loan payments, and other services.
• Maintain and balance a cash drawer daily within guidelines.
• Handle cash in an organized, timely, and accurate manner.
• Assist with daily branch responsibilities to ensure proper balancing and timely delivery of work to appropriate departments.

Branch Operations & Compliance

• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.

Education

• High school diploma or equivalent required.

Experience

• Cash handling experience preferred.
• Prior customer service experience preferred.
• Strong customer service and communication skills.
• Good listening, judgment, and decision-making abilities.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Prompt and reliable attendance.
• Available to work Saturday hours and travel to nearby offices as required.

Skills & Knowledge

• Strong interpersonal skills.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to be flexible in a fast-paced environment.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.