Teller Service Specialist

Witt/Kieffer; Brainerd (MN); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer-paid Life insurance

401(k) Savings Plan

Bonus/Incentive Program

Vacation Time

Earned Sick and Safe Time

Health and Wellness Program

Job summary

Witt/Kieffer is seeking a Full-Time Teller in Brainerd, MN, to effectively serve members by processing transactions and promoting credit union services.

Your role will include handling deposits, withdrawals, and ensuring a high standard of service. A commitment to building relationships with members is crucial.

Enjoy benefits such as medical, dental, and a 401(k) savings plan while working Monday through Friday.

Qualifications

• Must have effective communication skills to assist members both in person and by telephone.
• Ability to maintain accuracy and timeliness in handling member transactions.
• Willingness to comply with all federal regulations related to banking.

Responsibilities

• Receive members in person and by telephone.
• Process all types of teller transactions.
• Explain and promote credit union services.

Skills

Customer service skills

Integrity

Attention to detail

Job description

About the Organization

At MMFCU, we don't just say 'We're with you all the way' – we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Make a career out of it! Help our members improve their financial well-being, and help yourself get the most out of your career.

Description

Under supervision and in accordance with procedures and systems, receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits and mail deposits. Provide members with information regarding the credit union's products and services.

Full-Time: Available to work M-F 7:15‑5:45 location schedule dependent.

Pay Transparency

Pay: $15.77‑$23.65/hour

40 hours per week

Benefits

• Medical
• Dental
• Vision
• Employer‑paid Life insurance
• 401(k) Savings Plan
• Bonus/Incentive Program
• Vacation Time
• Earned Sick and Safe Time (aka Sick Time)
• MN PFML
• Health and Wellness Program

Position Requirements

General Purpose

Under supervision and in accordance with procedures and systems, receive members in person and by telephone. Explain and promote all credit union services to members when required. Provide teller services to members and process all types of teller transactions, i.e., loan payments, withdrawals, night deposits and mail deposits. Provide members with information regarding the credit union’s products and services.

Fundamental Duties

• Maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self‑example within and outside Mid‑Minnesota Federal Credit Union.
• Build member loyalty through an uncompromised commitment to meeting and exceeding member’s expectations.
• Develop and maintain relationships with credit union members by determining member needs and maximizing opportunities to sell additional credit union products and services.

Essential Duties/Responsibilities

• Handle member requests per member’s directions with complete accuracy in a timely manner.
• Make decisions when accepting checks and adhere to established policy guidelines, reducing risk and monetary losses by following all procedures and monitoring restrictions while maintaining service standards.
• Comply with all federal and NCUA regulations, including Reg CC, Bank Secrecy Act, Reg D, and Truth in Savings.
• Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, and mortgage payments.
• Refer credit union services that best meet member’s financial needs, including product accounts and electronic delivery channels.
• Provide official checks/money orders.
• Redeem Savings Bonds.
• Complete CTR reports when members exceed the threshold set by federal regulations.
• Operate and balance coin machine.
• Operate postage machine for outgoing mail, preparing and processing mail as needed.
• Submit checks through our Check Imaging system.
• Open and close the building daily, ensuring alarm system activation and deactivation. Process day‑end reports.
• Maintain security, manage cash drawer, open and close the computer terminal; account for assigned cash and accurately balance to the computer balance sheet.
• Balance inventory items and close out VISA advances at day end.
• Identify and correct paperwork errors in a timely manner with supervisor’s help.
• Explain credit union products and services to members and cross‑sell products and services when appropriate.
• Communicate with members requiring assistance in account usage, balance inquiries, copy requests, change of address, and similar account usage, administering the appropriate procedures to process the items.

Must be flexible to work between 7:15 am‑5:45 pm Monday through Friday.

Location

Brainerd

Employment Type

Full‑Time

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.