Branch Teller Service Specialist

Mid Minnesota Federal Credit Union; Baxter (MN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer Paid Life Insurance

401(k) savings plan

Bonus/Incentive Program

Vacation Time

Earned Sick and Safe Time

MN PFML

Health and Wellness Program

Job summary

Mid Minnesota Federal Credit Union in Baxter, MN is seeking a full-time Teller to process member transactions, balance cash drawer, and promote MMFCU products and services. You will handle deposits, withdrawals, transfers, and inquiries while maintaining accuracy and regulatory compliance in a fast-paced environment.

Benefits include medical, dental, vision, 401(k), paid time off, sick leave, MN PFML, and wellness programs. Location: Baxter, Minnesota.

Qualifications

• High school diploma or GED with 6–12 months related experience in a financial/customer service environment.
• Excellent member service orientation and strong communication skills.
• Accurate cash handling, adherence to procedures, and attention to detail.

Responsibilities

• Process a variety of member transactions including deposits, withdrawals, and transfers.
• Open/close cash drawer, balance to system, and ensure security procedures are followed.
• Explain credit union products and services and cross-sell when appropriate.
• Handle daily routine tasks such as check imaging, postage, and account inquiries.
• Maintain knowledge of policies and regulatory requirements and comply with them.

Skills

Vision

Speech/Hearing

Manual Dexterity

Physical Mobility

Communication

Education

High school diploma or GED

Tools

In-house computer systems

Job description

About the Organization At MMFCU, we don't just say 'We're with you all the way ' - we thrive on it for the benefit of our employees, members, products, services and community. Our employees play a vital role in building relationships with our members. This is where you come in. You like people, right? Make a career out of it! Help our members improve their financial well-being, and help yourself get the most out of your career.

Description

General Purpose: Under supervision and within credit union policy provides variety of service functions involving the receipting and/or disbursing of funds, via checks, money orders, direct deposit and direct payments. Provide assistance and follow-up to members and staff of Mid Minnesota Federal Credit Union.

Fundamental Duties:

1. Responsible to maintain the highest standards of Integrity, Personal Responsibility, Sense of Community, and Teamwork by self-example within and outside Mid-Minnesota Federal Credit Union.
2. Responsible for building member loyalty through an uncompromised commitment to meeting and exceeding members' expectations.
3. Responsible to develop and maintain relationships with credit union members by determining member needs and maximizing all opportunities to sell additional credit union products and services.

Essential Duties/Responsibilities

1. Responsible to handle members requests per member's directions with complete accuracy in a timely manner.
2. Make decisions when accepting checks and be responsible to follow established policy guidelines reducing risk and monetary losses by following all procedures, following up on restrictions while maintaining acceptable service standards.
3. Comply with all federal and NCUA regulations to include but not limited to (Reg CC, Bank Secrecy Act, Reg D, Truth in Savings.)
4. Receive share deposits and make share withdrawals and transfers, VISA credit card payments, VISA advances, loan payments, mortgage payments.
5. Refer credit union services that best meet the member's financial needs. To include product accounts and electronic delivery channels.
6. Provide official checks/money orders.
7. Redeem Savings Bonds.
8. Completing CTR reports when members exceed the threshold set by federal regulations.
9. Operate and balance coin machine.
10. Operate postage machine for outgoing mail, prepare and process mail.
11. Submit checks thru our Check Imaging system.
12. Opens and closes building daily, ensuring alarm system is activated and deactivated. Must be able to process day end reports.
13. Maintain security and be responsible for cash drawer, open and close the computer terminal; account for assigned cash and accurately balance to the computer balance sheet.
14. Responsible for day ending balancing of inventory items and closing out the VISA advances.
15. Finding errors in paperwork in a timely manner and correcting them with supervisor's help.
16. Deposit and Member Service Functions:
17. Process a variety of transactions for members including but not limited to the opening and closing of accounts including personal savings and checking accounts, Term Share accounts, etc. Responsible for performing stop payments, researching and balancing accounts, and enrolling member for direct deposits and ACH origination.
18. Effectively explain credit union products and services to members. Cross-sell products and services when appropriate.
19. Communicates with members requiring assistance in account usage, account balance and balancing information, inquiries, copy requests, change of address, and similar account usage and administers the appropriate procedures to process the items.
20. Opens and closes safe deposit boxes, takes members to their boxes and directs them to the reviewing room, reviews safe deposit procedures for new members, keeps a log of rented and non-rented boxes and ensures all keys to non-rented boxes are secure.

Other Duties/Responsibilities

1. Research account information or discrepancies for members at their request.
2. Process check orders, make address changes, direct loan documents and other correspondence to correct departments.
3. Close accounts when requested, according to procedure.
4. Count, sort, and wrap coin received as necessary.
5. Scan receipts and documents into the imaging system
6. Take part in all required training sessions and use educational materials available through the Credit Union.
7. Other duties as assigned.

Job Qualifications (Knowledge)

1. Working knowledge of all teller functions.
2. Working knowledge of general ledger accounts pertinent to the department.
3. Working knowledge of the credit union's products and services.
4. Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
5. Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.
6. Working knowledge of credit union's in-house computer systems.

Job Qualifications (Skills)

The credit union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
1. Vision: A sighted person to read and interpret financial data.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input.
4. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.
5. Ability to interact positively with co-workers, management, and the public to Promote a team effort and maintain a positive attitude even under extreme pressure

Job Qualifications (Ability)

1. Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
2. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution.
3. Ability to interact with more than one department daily.
4. Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
5. Ability to possess versatility and flexibility to successfully serve as a back-up to other positions as required.
6. Ability to understand and follow moderately complex written and oral instructions.
7. Ability to express oneself clearly and concisely, both orally and in writing.
8. Ability to accept limited responsibility for funds/records and access to confidential data.

Job Qualifications (Education/Experience)

High school diploma or general education degree (GED); plus, six to twelve months related experience and /or training in a full service financial or customer service environment; or equivalent combination of education and experience

Pay Type: Full Time (available to work 7:15 am - 5:45pm depending on location schedule)

Pay: $18.95 - $21.06 per hour

Mid Minnesota Federal Credit Union (MMFCU) has provided a salary range that represents its good faith estimate of what the company may pay for the position at the time of posting. The specific salary offered will be determined based on factors such as the qualifications of the selected candidate, departmental budget, internal salary equity considerations, and available market information.

Expected Hours: 40 hours per week

Benefits:

• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• 401(k) savings plan
• Bonus/Incentive Program
• Vacation Time
• Earned Sick and Safe Time (aka Sick Time)
• MN PFML
• Health and Wellness Program

Equal Opportunity Employer.

Location Baxter

Full-Time/Part-Time Full-Time

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Exempt/Non-Exempt Non-Exempt

This position is currently accepting applications.