Teller Senior

First-Horizon-Bank; Memphis (TN); On-site; USD 28,000 - 40,000; Full time

Job summary

First Horizon Bank in Memphis is seeking a Customer Service Teller to provide quality, accurate daily financial transactions in a retail banking setting. You'll be the first contact for customers, handle cash, and support cross-selling of bank products.

This on-site role requires high school diploma or GED and at least 4 years in customer service or cash handling, with strong accuracy, attention to security policies, and teamwork.

Qualifications

• High school diploma or GED required.
• 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.

Responsibilities

• Handle a cash drawer and follow audit and security policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions (bonds, municipal coupons, traveler’s checks, money orders).
• Identify cross-selling opportunities and refer customers to the appropriate team.
• Promote bank products and services to enhance customer relationships.
• Assist in daily balancing and processing of ATM entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Participate in meetings on sales, products, customer service and operational processes.
• Perform all other duties as assigned.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Location: On site at location listed in job posting.

Weekly Scheduled Hours:Monday - Thursday 9AM–4:30PM | Friday - 9AM - 6PM | SATURDAY ROTATION 9AM-1PM

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the customer, may have responsibility for cross-selling firm products or referring customers to other areas of the firm. Develop and retain long-term and profitable customer relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, traveler’s checks, money orders, etc.)
• Identify cross selling opportunities and refer customers/prospects to the appropriate team
• Promote bank products and services to further enhance customer relationships.
• Assist in daily balancing and processing of ATM, including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Participate in meetings that include information on sales, products, customer service and operational processes.
• Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

High school diploma or GED required. 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite- ie Outlook, Word, Excel, MS Access is a plus.

In addition, 10-key calculator; coin counter

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Not necessary