Teller

First-Horizon-Bank; Germantown (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Bank seeks a Customer Service Teller to provide quality, accurate and timely handling of daily financial transactions in a retail banking environment.

This on-site role in Germantown, Tennessee, supports customers, promotes bank products, handles cash with strict controls, and maintains high service standards while complying with bank policies. Weekly hours Monday-Thursday 10:00 AM–5:00 PM and Friday 10:00 AM–6:00 PM.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience.
• Demonstrated cash handling and balancing abilities with attention to accuracy and security.
• Ability to refer customers to appropriate banking products and services.

Responsibilities

• Handle a cash drawer with proper controls and follow audit and security procedures.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Deliver excellent client experiences and promote bank products to enhance relationships.

Skills

Cash handling

Customer service

Cross selling

Compliance awareness

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Location:On site at location listed in job posting.

Weekly Scheduled Hours: Monday-Thursday 10:00AM - 5:00PM | Friday 10:00AM to 6:00PM

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter