Teller Senior

First Horizon Bank; Collierville (TN); On-site; USD 29,000 - 38,000; Full time

Job summary

First Horizon Bank is seeking a customer service oriented teller to process deposits, withdrawals, transfers and loan payments on site in Collierville, TN. You will manage cash with accuracy, handle daily balancing, and assist customers with service needs.

The role emphasizes high standards of service, compliance with bank policies, and opportunities to refer clients to specialist teams for products and services.

Qualifications

• 4+ years of customer service, cash handling, sales or teller experience or equivalent combination of education and experience.
• High school diploma or GED is required.

Responsibilities

• Handle cash drawer and maintain proper cash control in accordance with audit and security policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Assist in daily balancing and processing of ATMs and vault responsibilities.
• Deliver excellent client experiences and cross-sell bank products or refer clients to other teams.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Job Description

Job Description

Location: On site at location listed in job posting.

Hours: Monday - Thursday 9:00AM-4:00PM and Friday 8:30AM-615PM, Rotating Saturdays 9AM-1:15PM

Summary Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

Essential Duties And Responsibilities

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client Experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job related duties as assigned

Supervisory Responsibilities

No supervisory responsibilities

Qualifications

• High school diploma or GED required. 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.

Computer And Office Equipment Skills

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter