Teller - S. Elm

Truliant Federal Credit Union; Greensboro (NC); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

No-cost medical coverage

Dental and vision coverage

Paid holidays and PTO

401(k) with matching

Tuition reimbursement

Employee assistance program

Job summary

Truliant Federal Credit Union is seeking a Teller to greet members, process transactions, and provide friendly service in a fast-paced branch setting.

You will engage with members to understand their needs, connect them with solutions, and support the branch team to deliver excellent service and build lasting relationships.

Qualifications

• Experience delivering customer service in a fast-paced branch environment.
• Experience handling cash, records, or other transactions with high accuracy.
• Strong verbal and written communication skills.
• Proficiency with computer systems and digital tools.
• Ability to manage multiple tasks while maintaining accuracy.
• Follow procedures, security protocols, and regulatory requirements.

Responsibilities

• Process financial transactions accurately and efficiently while delivering exceptional member service.
• Engage with members to understand needs and connect them with appropriate products or specialists.
• Support branch goals by contributing to a welcoming, collaborative environment.

Skills

Customer service

Communication skills

Cash handling

Computer skills

Multitasking

Compliance

Education

High School Diploma

Tools

CRM tools

Job description

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Why this role matters

At Truliant Federal Credit Union, our Tellers are often the first people members connect with when they visit a branch. Every interaction is an opportunity to create a positive experience, build trust, and help members make progress toward their financial goals. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.

What you'll do

As a Teller, you'll serve as a trusted resource for members by providing accurate transaction services, answering questions, and helping connect them with solutions that make banking easier. You'll play an important role in strengthening member relationships while supporting the success of your branch team.

Day to day, you'll:

• Process financial transactions accurately and efficiently while providing outstanding member service.
• Engage members in meaningful conversations to better understand their needs and connect them with appropriate products, services, or specialists.
• Support branch goals by contributing to a welcoming, collaborative, and service-focused environment.

What you bring

We're looking for someone who enjoys working with people, pays close attention to detail, and takes pride in delivering a great experience. Successful candidates are comfortable balancing accuracy, service, and relationship-building in a busy branch environment.

Required Experience:

• Experience working directly with customers in a service-focused environment.
• Experience handling transactions, cash, records, or other activities requiring a high degree of accuracy.

Required Skills:

• Ability to provide professional, friendly, and responsive member service.
• Strong verbal and written communication skills.
• Ability to accurately process financial transactions and identify discrepancies.
• Proficiency using computer systems and digital tools.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to follow established procedures, security protocols, and compliance requirements.

Education/Certifications:

• High School Diploma or equivalent required.

You should also be comfortable working in a goal-oriented environment, adapting to changing priorities, and building positive relationships with members throughout the day.

What sets you apart

You don't need to check every box, but here's what will help you thrive in this role:

• One or more years of experience in retail, banking, or financial services.
• Previous sales or referral experience.
• Experience working in a cash-handling environment.
• Familiarity with member relationship management or appointment-setting tools.

What you'll get

We believe in supporting our team members both professionally and personally.

In this role, you can expect:

• The opportunity to make a meaningful impact through daily interactions with members and the communities we serve.
• Hands-on experience in financial services with opportunities to learn about banking products, technology, and member solutions.
• A supportive team environment that encourages development, collaboration, and career growth.
• Comprehensive benefits and resources designed to support your well-being and long-term success.
• A chance to build a rewarding career with Truliant while helping members improve their financial lives.

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account