Teller (PT) - Burnett Road Branch

Westfield Bank; Chicopee (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

Westfield Bank is seeking a part-time Teller for the Burnett Road Branch in Chicopee, MA. The role involves providing excellent customer service by managing transactions and assisting customers with their banking needs. Ideal candidates will have a high school diploma and some cash handling experience. This position offers a competitive hourly wage and the opportunity to work in a dynamic banking environment.

Qualifications

• Minimum of 6 months of previous cash handling and customer service experience preferred.

Responsibilities

• Handles day-to-day transactions including deposits and withdrawals.
• Assists customers with inquiries and maintains security of cash drawer.
• Meets assigned referral goals for bank products.

Skills

Customer Relations

Accountability

Decision Making/Judgment

Job Knowledge

Quality

Education

High School Diploma or GED

Job description

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This range is provided by Westfield Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $24.00/hr

Position: Teller

Department: Retail Banking

Job Status: Full-Time

FLSA Status: Non-Exempt

Grade: 5

Reports to: Branch Manager

Amount of Travel Required: Travel as required

Positions Supervised: N/A

Must be available to work the following schedule:

Thursday: 11am – 3pm

Friday: 8:15am – 3pm

Saturday 8:15am -12:15pm

Total Hours: 14.25

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

Essential Functions

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.
  
  

Position Qualifications

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality
  
  

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.
  
  

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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