Teller - Pierce County Financial Center

BECU; Wisconsin; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) match (up to 3%)

4% annual 401(k) contribution

Medical, Dental, Vision

PTO + Exchange Program

Tuition Reimbursement

Volunteer time off + donation match

Job summary

BECU is seeking a Teller to provide excellent member service, handle transactions accurately, and support financial wellness education in the community. The role requires flexibility across training and work shifts, with on-site duties at designated centers.

Ideal candidates have a high school diploma, one year of experience in customer service, and (preferred) Spanish language skills. Benefits include retirement plans, health coverage, and paid time off.

Qualifications

• Typically requires High School Diploma or associated Certification (GED).
• 1 year of customer service or relevant experience.
• Spanish language fluency highly desirable.
• Experience in promoting and selling financial products or services.
• Knowledge of regulatory requirements related to financial transactions.

Responsibilities

• Ensure that every interaction with members reflects our commitment to exceptional service.
• Uphold information security in all aspects of your role.
• Address member needs promptly and effectively, resolving concerns.
• Assist the community with financial wellness and education resources.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Multitasking

Spanish language

Education

High school diploma or GED

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $21.65-$24.23 hourly. The full Pay Range is $21.65-$28.65 hourly. hourly.

BENEFITS – because _ people helping people _starts with supporting _ you _

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

The Teller role plays a crucial part in providing quality service to our members. With your excellent member service skills and knowledge of credit union policies and procedures, you will ensure that all teller transactions are conducted accurately, professionally, and in a timely manner, making a positive impact on our members’ banking experience.

WHAT YOU’LL DO:

• Member Advantage Program: Ensure that every interaction with the members reflects our commitment to exceptional service and values.
• Information Protection Program: Uphold the highest standards of performance and information security in all aspects of your role.
• Member Services: Address member needs promptly and effectively, demonstrating a proactive and helpful approach. Guarantee that all members receive the attention and care they deserve, resolving any concerns or complaints promptly and effectively.
• Assisting the community with financial wellness : This could involve financial education programs or access to financial planning resources.

Compensation Transparency:

We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness:

• Teller: $21.65 - $22.00 per hour
  

Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint.

About This Role & Schedule Expectations:

• Position Location: Pierce County Financial Center (PCFC)
• Training Locations: Tukwila Financial Center (TFC) (15 days)
• Training: Training includes 10–15 required training days at the Tukwila Financial Center during your first five weeks of employment.
• One-Year Commitment: All Retail new hires are expected to remain in this role and schedule for a minimum of one year before pursuing other opportunities within BECU.
• Travel Required: The ability to commute to both your assigned branch Pierce County FC and the Tukwila Financial Center for training is required.
• Schedule Flexibility Required: Tellers work varying shifts during our operating hours based on business needs. Flexibility to work any scheduled shift, including up to three Saturdays per month, is a core expectation of the role.

Training Schedule:

• First 5 weeks, Monday–Friday
• Paid training between approximately 9:00 AM – 6:00 PM
• Includes 10–15 required training days at the Tukwila Financial Center

Post-Training Schedule:

• Monday–Friday shifts between 8:30 AM – 6:30 PM
• Up to 3 rotational Saturdays per month: 8:45 AM – 1:30 PM

QUALIFICATIONS:

Minimum Qualifications:

• Typically requires High School Diploma or associated Certification (GED).
• 1 year of customer service or relevant experience.
  

Desired Qualifications:

• Teller or cash handling experience.
• Spanish language fluency highly desirable.
• Strong attention to detail and accuracy in handling transactions.
• Experience in promoting and selling financial products or services.
• Knowledge of regulatory requirements related to financial transactions.
• Successful completion of in-house teller training program.
• Proficient math skills, with the ability to process account transactions accurately.
• Ability to multitask.
• Good verbal and written communication skills.
• Good interpersonal skills to ensure professional handling of member concerns.
• Ability to work independently and as a team member, using discretion and sound judgment.
• Additional hours as necessary to accomplish objectives and goals.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.