Teller/Personal Banker

Five-Points-Bank-; Omaha (NE); On-site; USD 21,000 - 26,000; Full time

Job summary

Five-Points-Bank- in Omaha, NE is seeking a full-time Teller to process deposits and payments, balance daily transactions, and provide courteous customer service. You will handle cash, verify identities, and explain bank products to clients.

The role includes assisting with new accounts and maintaining accuracy in cash management, while upholding bank policies and security practices. This position requires a High School Diploma and prior teller experience is preferred.

Qualifications

• Excellent Customer Service skills.
• Management skills to guide employees.
• Active listening and understanding.
• Strong communication abilities.
• Mathematics proficiency for balancing.
• Problem solving to resolve issues.
• Time management for self and team.
• Administrative skills including basic computer work.

Responsibilities

• Receive cash and checks for deposits and verify amounts.
• Cashes checks after verification and balances per policy.
• Enter transactions and issue receipts.
• Balance cash at start and end of shift.
• Prepare money orders, cashier's checks and travelers' checks.
• Explain bank services and charges to customers.
• Identify and report suspicious activity.
• Explain bank services and products to customers.
• Scan deposits and payment transactions.
• Assist customers with safe deposit boxes.
• Greet and refer customers to bank staff.
• Verify buys and sells to tellers.
• Prepare and process coin and currency with Federal Reserve.
• Balance monetary instruments daily.
• Support opening new accounts as backup.

Skills

Customer service

Management

Active listening

Communication

Mathematics

Problem solving

Time management

Administrative skills

Education

High School Diploma

Teller Experience preferred

Job description

Job Details

Job Location: Omaha, NE 68124Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: BankingProcess deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations while providing excellent customer service. Maintain the banks vault and process coin and currency with the Federal Reserve.

Essential Functions:

• Receives cash and checks for deposit, verifies amounts, and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes check for customers after verifying identification and checking account balances in accordance with bank policy
• Enters transactions into computer and issues customer receipts
• Counts cash balance at beginning of shift and balances cash and checks against computer records at end of shift
• Prepares personal money orders, cashier's checks, savings bonds, gift cards and travelers' checks as requested
• Explains bank services and charges to customers
• Observes suspicious behavior and report any such activity
• Explains bank services and products
• Scanning deposits and payment transactions
• Assist with customer access with safe deposit boxes
• Greet and refer customers to appropriate bank personnel to meet their financial needs
• Verification of buys and sells to tellers
• Prepares and processes coin and currency with the Federal Reserve
• Daily balancing of all monetary instruments
• Backup to opening New Accounts
• Balancing of all coin and currency to include vault, coin machine and cash dispense

QualificationsKnowledge & Experience:

• Excellent Customer Service skills
• Management Skills - Ability to manage and motivate and constructively guide employees
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Communication Skills - The ability to communicate effectively
• Mathematics - using mathematics to solve problems to find over and shorts
• Problem Solving Skills - The ability to find resolution to problems in an efficient, practical manner
• Time Management - managing one's own time and the time of others within the group
• Administrative skills - basic computer skills including 10 key experience

Education/Training:

• High School Diploma (GED or High School Equivalence Certificate)
• Teller Experience preferred

Status/Standard Schedule:

Hourly full time position with varying hours Monday through Friday 8:00 a.m. - 6:15 p.m. and Saturday rotation.