Teller - Part Time - Pay Starting at $18+ DOE

North Shore Bank; Appleton (WI); On-site; USD 24,796 - 28,929; Part time

Job summary

North Shore Bank in Appleton, Wisconsin is seeking a Part-Time Teller who delivers friendly, accurate service and promotes banking products. The role supports customers at 1100 W Northland Ave and requires weekend availability.

As a teller, you will balance cash drawers, handle transactions, and build relationships with customers while working with a collaborative team. Starting pay is $18+ per hour DOE, with a 30-hour work week.

Qualifications

• High school diploma or equivalent and at least six months of related experience.
• Related experience includes cash handling, direct customer service, and retail or other sales.
• Availability to work on Saturdays.

Responsibilities

• Promote and sell North Shore Bank products and services to customers.
• Engage customers in conversations and identify cross-selling opportunities.
• Record referrals in the CRM tool and follow up with customers.
• Handle teller transactions accurately and balance the cash drawer daily.
• Maintain knowledge of products, services, and promotions.

Skills

Customer service

Cash handling

Sales

Education

High school diploma or equivalent

Tools

CRM software

Job description

Teller - Part Time - Pay Starting at $18+ DOE

Job Location: 1100 W Northland Ave, Appleton, Wisconsin

Position Type: Part-Time

North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it's our employees that make the difference.

North Shore Bank, located throughout eastern Wisconsin and northern Illinois, has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel. As a mutual company, we focus on providing high-touch service to our customers and employees, and supporting our local communities.

Summary

Responsible for actively promoting and selling North Shore Bank products and services. Acts as the Bank's personal representative with its customers, providing efficient, accurate and friendly service; builds strong relationships between the customer and the Bank. Some Tellers are assigned as Area Tellers; staff in these roles are assigned a number of branch locations to support.

Service/Sales

• Consistently performs North Shore Bank Quality of Services standards with both external and internal customers that meets expectations and promotes customer willingness to keep, expand and refer banking relationships with North Shore Bank.
• Engages customers in meaningful conversations and asks questions to identify cross-selling opportunities; makes appropriate blend of qualified referrals to branch personnel and branch business partners on a consistent basis to meet goals as communicated by Branch Administration.
• Uses customer relationship management tool to record referrals and update customer contacts.
• Receives and answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries. Follows up to ensure problems and concerns are resolved satisfactorily.
• Makes outbound telephone calls as directed by branch management for service and sales opportunities.
• May perform deposit account maintenance; responds to the customers in a prompt and courteous manner; ensures required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; ensures the customer receives the proper disclosures.
• Keeps current with products, services, and promotions.
• Actively participates in sales, product knowledge, and service meetings. This includes monthly sales planning sessions and completing a monthly plan to achieve the individual goals which have been set by management.
• Provides timely follow-up to clients by telephone, written correspondence, or personal contact.

Operations

• Serves the customer in a professional, courteous, and efficient manner through prompt and accurate handling of all teller transactions. Monitors own work for quality and quantity.
• Accurately maintains and protects a cash drawer, balances transactions daily, reconciles errors/discrepancies and reports variances to a supervisor.
• Accurately follows bank procedures for scanning and submitting teller work.
• Keeps current with Security Alerts as well as all updates to policies and procedures.
• Assists with daily operations fixed activities in collaboration with Lead Teller or performs duties in the absence of a Lead Teller. May perform open/close branch duties and any other operational duties as assigned.
• May be required to complete customer files, documentation, and paperwork. Provides documentation/paperwork support to all branch areas.

Qualifications

High school diploma or equivalent and at least six months of related experience is required. Related experience includes a combination of cash handling, direct customer service, and retail or other sales. Must have availability to work on Saturdays. Position starts at $17.50/hr, DOE. This position involves working 30 hours per week.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.