Teller - Part Time - Pay Starting at $18+ DOE

North Shore Bank; Sister Bay (WI); On-site; USD 19,320 - 27,517; Full time

Job summary

North Shore Bank in Sister Bay, Wisconsin, is seeking motivated individuals for a customer service role. This position involves promoting bank products, providing exceptional service, and managing cash transactions. Qualifications include a high school diploma and six months of customer service experience. The position starts at $17/hr with availability required on Saturdays. Join a company recognized as a Top Workplace and make a difference in the community.

Qualifications

• Must be able to perform essential duties satisfactorily.
• Six months of related experience preferred.

Responsibilities

• Promote and sell banking products and services.
• Provide efficient, accurate, and friendly service.
• Build strong customer relationships.
• Accurately handle teller transactions.

Skills

Customer service

Cash handling

Sales skills

Communication

Education

High school diploma or equivalent

Job description

No banking experience necessary to join this rewarding career!

North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it’s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace thirteen times by the Milwaukee Journal Sentinel.

As a mutual company, North Shore Bank isn’t publicly‑owned, which means when we come to work every morning, our sole focus is on providing high‑touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long‑term growth ahead of short‑term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place.

SUMMARY

Responsible for actively promoting and selling North Shore Bank products and services. Acts as the Bank's personal representative with its customers, providing efficient, accurate and friendly service; builds strong relationships between the customer and the Bank. Some Tellers are assigned as Area Tellers; staff in these roles are assigned a number of branch locations to support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

SERVICE/SALES

• Consistently performs North Shore Bank Quality of Services standards with both external and internal customers that meet expectations and promote customer willingness to keep, expand and refer banking relationships with North Shore Bank.
• Engages customers in meaningful conversations and asks questions to identify cross‑selling opportunities; makes appropriate blend of qualified referrals to branch personnel and branch business partners on a consistent basis to meet goals communicated by Branch Administration.
• Uses the customer relationship management tool to record referrals and update customer contacts.
• Receives and answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries, and follows up to ensure problems and concerns are resolved satisfactorily.
• Makes outbound telephone calls as directed by branch management for service and sales opportunities.
• May perform deposit account maintenance; responds to customers in a prompt and courteous manner; ensures required forms are completed accurately and that the customer fully understands the terms and conditions of the accounts; ensures the customer receives the proper disclosures.
• Keeps current with products, services, and promotions.
• Actively participates in sales, product knowledge, and service meetings, including monthly sales planning sessions and completing a monthly plan to achieve individual goals set by management.
• Provides timely follow‑up to clients by telephone, written correspondence, or personal contact.

OPERATIONS

• Serves the customer in a professional, courteous, and efficient manner through prompt and accurate handling of all teller transactions. Monitors own work for quality and quantity.
• Accurately maintains and protects a cash drawer, balances transactions daily, reconciles errors/discrepancies and reports variances to a supervisor.
• Accurately follows bank procedures for scanning and submitting teller work.
• Keeps current with Security Alerts as well as all updates to policies and procedures.
• Assists with daily operations fixed activities in collaboration with Lead Teller or performs duties in the absence of a Lead Teller; may perform open/close branch duties and any other operational duties as assigned.
• May be required to complete customer files, documentation, and paperwork, and provides documentation/paperwork support to all branch areas.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent and at least six months of related experience is required. Related experience includes a combination of cash handling, direct customer service, and retail or other sales. Must have availability to work on Saturdays. Position starts at $17/hr. DOE.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle or feel; and talk or hear. They are occasionally required to walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, color vision, and ability to adjust focus.

REQUIRED SKILLS

Required Experience