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Join a forward-thinking financial institution as a customer service representative, where you will enhance branch experiences through digital engagement and exceptional service. In this role, you'll be the face of the bank, helping customers navigate their needs and ensuring smooth transaction processes. Your ability to connect with clients and provide tailored solutions will be key to fostering lasting relationships. This dynamic position offers a chance to grow within a supportive environment that values customer-centricity and operational excellence. If you're ready to make a meaningful impact in the banking sector, this opportunity awaits you.
Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Primary Responsibilities:
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
Education and Experience Preferred:
Bilingual based on branch needs.
Physical Requirements:
Compensation:
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $25.76 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location: York, Pennsylvania, United States of America.