Teller Part Time (20 hours)

Hancock Whitney; Denham Springs (LA); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading banking institution is seeking a part-time Teller to provide exceptional client service in Denham Springs, LA. The role focuses on cash handling, client interactions, and educating customers on banking services. Ideal candidates will have a high school diploma and experience in customer service and cash handling. Join us to enhance client experiences and grow your career in finance.

Qualifications

• At least 6 months of cash handling and customer service experience.
• Previous sales and referral experience preferred.

Responsibilities

• Build and maintain client relationships through quality interactions.
• Handle client transactional needs like deposits and withdrawals.
• Educate clients on digital banking options.

Skills

Customer Service

Cash Handling

Sales

Education

High School Diploma or GED

Job description

Join to apply for the Teller Part Time (20 hours) role at Hancock Whitney.

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Job Function / Summary

A Teller at Hancock Whitney is primarily focused on creating 5-star client interactions. These excellent service experiences are centered around accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection, and personalized value-added client discussions.

Essential Duties & Responsibilities

• Build, maintain, and grow client relationships through quality, personalized interactions based on 5-star service standards.
• Handle client transactional needs such as deposits, withdrawals, check cashing, credit card advances, money orders, and other negotiable items.
• Assist clients with service requests like account maintenance and fee inquiries.
• Maintain knowledge of products, services, and processes offered.
• Achieve outbound call targets to educate clients on digital solutions and financial needs.
• Educate clients on digital banking options such as mobile, online, and ATM services.
• Refer clients to internal partners as needs are identified.
• Assist with opening and closing duties, including vault management and balancing cash drawers.
• Manage operational loss prevention measures.
• Utilize equipment accurately and remain knowledgeable about its functionality.
• Maintain professionalism in demeanor, dress, and station cleanliness.
• Mentor fellow associates, providing guidance and coaching.
• Engage with clients in the lobby, greeting and directing traffic.
• Perform client research as needed.
• Complete other duties and projects as assigned.
• Comply with all applicable banking laws and regulations.

Supervisory Responsibilities

None.

Minimum Requirements

• High School Diploma or GED.
• At least 6 months of cash handling and customer service experience.
• Previous sales and referral experience preferred.

Essential Mental & Physical Requirements

• Ability to travel if needed.
• Work under stress and meet deadlines.
• Operate related equipment.
• Read and interpret documents.
• Lift/move/carry approximately 30 pounds, with accommodations if necessary.

Equal Opportunity Employer. All qualified applicants will receive consideration without regard to protected characteristics.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Finance and Sales
• Industries: Banking

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