Teller Part Time

First Horizon Bank; Tennessee; On-site; USD 19,000 - 28,000; Part time

Job summary

First Horizon Bank is seeking a part-time teller to provide quality, accurate customer service in a retail banking environment, processing daily financial transactions and handling cash. You will be the first point of contact, refer clients to other areas of the Bank, and promote bank products while maintaining high service standards and compliance with audit and security policies.

Responsibilities include deposits, withdrawals, transfers, loan payments, balancing ATMs, and staying updated on

Qualifications

• High school diploma or GED required or strongly preferred.
• 6 months cash handling or teller experience preferred or equivalent.
• Strong customer service and communication skills.

Responsibilities

• Handle a cash drawer with proper cash control and adhere to audit and security policies.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions (bonds, money orders, etc.).
• Assist in daily balancing and processing of ATM transactions.
• Assist in verification of deposits at night and lobby depository.
• Assist with dual control vault responsibilities.
• Stay informed of operational updates and compliance requirements.
• Identify cross selling opportunities and refer clients to appropriate teams.
• Promote bank products and services to enhance client relationships.
• Adhere to bank regulations, internal controls, and code of ethics.

Skills

Cash handling

Customer service

Sales

Education

High school diploma or GED

Tools

Microsoft Office

10-key calculator

Coin counter

Job description

Location: On site at location listed in job posting.

Hours: Monday-Wednesday 10am-3pm Thursday 8am-3pm & Friday 10am-5pm and every third Saturday 8:30am-1:30pm (Up to 29 hours)

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Perform all other job-related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.
• High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter

Job Identification: 1398

Job Category: Banking

Job Schedule: Part time

Degree Level: High School Equivalent