Teller (part time)

STCU - Spokane Teachers Credit Union; Newport Township (OH); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

PTO & 11 holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Training & career development

401(k) match

Tuition reimbursement

Job summary

STCU - Spokane Teachers Credit Union is seeking a part-time Teller (20 hours per week) in Ohio to assist members with accurate and efficient transactions and to offer appropriate financial products and referrals. The role emphasizes service quality, confidentiality, and teamwork within a credit union environment.

The position supports member interactions with a focus on accuracy, compliance, and responsive service, contributing to member satisfaction and STCU’s community-focused mission.

Qualifications

• High school diploma or equivalent required.
• Minimum six months customer service in a retail or customer service environment with recent cash handling experience.
• Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Responsibilities

• Serve members accurately and efficiently, addressing stated and unstated needs with appropriate financial guidance and product referrals.
• Provide high-quality service to members and maintain accuracy in all transactions.
• Build member relationships by explaining credit union products and services to meet financial needs.
• Demonstrate ownership of issues and deliver excellent service in line with STCU's brand.

Skills

Customer service

Cash handling

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Word, Excel, Teams)

Job description

STCU - Spokane Teachers Credit Union

Part-time

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time offplus 11paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

Salary range: $18.38 - $25.72 per hour Target Range$18.38-$20.00 per hour

Job Description

The Teller position will engage in serving members accurately and efficiently with stated and unstated needs while providing unparalleled service with financial direction, offering appropriate products, and service referrals.

This position is 20 hours a week Monday through Friday

Core Job Requirements/Outcomes

• Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to STCUs balancing standards and proper dual control.
• Deepen member relationships by presenting and explaining credit union products and services to members that meet the members financial needs through positive interactions.
• Exceed service expectations by creating unparalleled member experiences and excellence with every interaction, taking ownership of issues and challenges, increasing member loyalty, and delivering on our Here for Good brand promise.

Other Essential Functions

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services to deepen member relationships.
• Responsible for learning the core skills of the position, along with continuously learning, staying current on regulatory, policy and procedure changes.
• Proactively and efficiently resolve issues/problems with member accounts.

Qualifications

Education:High school diploma or equivalent required.

Job Experience:Minimum six months customer service in a retail or customer service environment with recent cash handling experience.

Software Skills:Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Physical Demands:Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Work Conditions:Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands:May be asked to travel to other STCU locations.

Additional Information

Please review our website for more information at www.stcu.org/careers.

STCU does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age, equal pay, disability or genetic information. Click here to review the EEOC Know Your Rights: Workplace Discrimination is Illegal poster.

PI286288448