Teller - Park Ten Branch (Bilingual - Spanish)

FIRST SERVICE CREDIT UNION; Houston (TX); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

FIRST SERVICE CREDIT UNION is seeking a customer-focused member services professional in Houston to deliver high-quality service and accurate transactions. The role involves handling deposits, withdrawals, transfers, and account maintenance while maintaining a positive, efficient front-line atmosphere.

The ideal candidate has up to six months of banking or cash handling experience, a high school diploma or GED, and strong interpersonal skills to build trust with members.

Qualifications

• Experience with handling member transactions and cash is preferred.
• Knowledge of banking products and services is beneficial.
• Strong interpersonal skills and attention to detail are essential.

Responsabilités

• Efficiently process member transactions in person, by mail, or by phone, including deposits, withdrawals, transfers, cash advances, and currency exchanges.
• Balance daily work, cash drawer, and negotiables; assist with branch balancing as needed.
• Perform member account maintenance and data changes, including openings and updates.
• Recommend banking products and services based on member needs and promote teamwork.
• Be available to travel to branch locations for coverage and work Saturdays when required.

Connaissances

Customer service

Cash handling

Multi-tasking

Detail-oriented

Formation

High school diploma or GED

Description du poste

Address:16430 Park Ten Pl, Houston, TX 77084
Role: Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.

Perform member account maintenance functions including personal and account data changes and account openings.

Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.

Promote teamwork by assisting others with work when needed or when own work is completed.

Perform other job duties as assigned.

Performance Measurements:

1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.

2. Tracks progress on individual production and account cross-selling goals.

3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.

4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience - Up to six months of experience in the banking industry and/or cash handling experience.

Education - A high school education or GED.

Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills - Customer service skills, detail-oriented, ability to multi-task.

Physical Requirements - While performing the duties of the job, the employee is regularly required to:

-Position self to move about the work area.

-Reach, grab, sort.

-Communicate in person and via telephone with others.

-Identify and recognize small font communication.

-Ability to transport a minimum of 10 pounds.