Teller P/T - Roebuck

AmFirst; Birmingham (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

AmFirst Bank in Birmingham, AL seeks a front-line member service professional responsible for handling transactions, advising members on basic services, and maintaining accurate records.

The role requires cash handling, attention to detail, and a courteous, team-oriented approach. A high school diploma or GED is required; 1–12 months related experience is preferred. This position supports the credit union's member-focused services.

Qualifications

• One month to twelve months of similar or related experience; 6 months cash handling preferred.
• A high school education or GED is required.

Responsibilities

• Receives and processes financial transactions, including deposits, withdrawals and loan payments; sells goods and services to members.
• Balances cash drawer and daily transactions; notifies supervisor of discrepancies.
• Post transactions to member accounts and maintain member records.
• Welcomes members and provides routine information concerning services and directs to appropriate department.
• Cross-sells Credit Union services and handles night drop and ATM deposits.

Skills

Cash handling

Customer service

Attention to detail

Team player

Education

High school diploma or GED

Tools

Cash register system

ATM/ Deposit processing

Job description

Role: Responsible for providing quality service to the membership while conducting front-line transactions.

Essential Functions & Responsibilities:

• Receives and processes financial transactions, including deposits, withdrawals and loan payments; sells consignment items, cashier checks, travelers checks to members; transfers amounts from member accounts as directed; may handle safety deposit rental income.
• Balances cash drawer and daily transactions. Notifies Head Teller of any discrepancies.
• Post transactions to member accounts and maintain member records in accordance with all established credit union procedures and guidelines.
• Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service.
• Prepares Currency Transaction Reports and reports suspicious activity for Head Teller's review.
• Cross-sells Credit Union services.
• Performs a variety of miscellaneous tasks including processing night drop and ATM deposits.
• Performs other job related duties as assigned.

Performance Measurements:

1.

Provide friendly, professional, personal service to all members and employees maintaining a Quality Loop score of 6.7 or higher.

2.

Balance your drawer daily and accurately post transactions with minimal errors.

3.

Proactively seek opportunities to identify appropriate products and services for the betterment of the member.

4.

Maintain a dependable record of attendance and timeliness.

5.

Maintain a professional work environment and businesslike appearance.

Knowledge and Skills:

Experience

One month to twelve months of similar or related experience. 6 months cash handling preferred.

Education

A high school education or GED.

Interpersonal Skills

Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills

Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names. Must demonstrate good judgement in order to evaluate identities, accounts, checks and currency. Must have the ability to use an online computer system, organize transactions and accurately handle large sums of money.

Physical Requirements

Light lifting required.

Qualifications

Skills

Preferred

Intermediate

Service

Intermediate

Behaviors

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Team Player

Works well as a member of a group

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.