Teller- Newman Branch

Educators Credit Union; Racine (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Educators Credit Union in Wisconsin is seeking a friendly Member Service Representative to assist members with everyday financial transactions and provide an exceptional service experience.

You will follow our core values, welcome members, educate them about credit union products, and balance cash drawer daily. Availability on Saturdays and strong computer skills are required for this on-site role at the Newman Branch in Racine.

Qualifications

• Courtesy, tact, and diplomacy are essential elements of the job.
• Bilingual in Spanish or Hmong is a plus.
• Must be available to work Saturdays.
• Accuracy and ability to operate computers and related office equipment.

Responsibilities

• Provide an exceptional service experience to members while assisting with their financial transactions.
• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed.
• Balance cash drawer and daily transactions; maintain member records.
• Answer phones, perform filing, typing, and other routine tasks; Direct members to appropriate departments for information and services.

Skills

Courtesy

Customer service

Bilingual (Spanish or Hmong)

Education

High School diploma or equivalent

Job description

Are you a dynamic individual who enjoys helping people? Do you desire to work and enjoy a career with a highly regarded financial institution?

Job Description:

• Provide an exceptional service experience to members while assisting them with their financial transactions.
• Follow our core values (honesty, integrity, fairness, respect and excellence) in all actions with members and coworkers.
• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed.
• Welcome members and provide routine information concerning services. Directs members to appropriate departments for specific information and services. Educate and advise members regarding credit union products and services.
• Post transactions to member accounts and maintain member records.
• Balance cash drawer and daily transactions.
• Perform a variety of miscellaneous tasks, including typing, filing, computer input, and answering the telephone.
• Other duties as assigned.

Required Skills:

• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Bilingual in Spanish or Hmong is a plus.
• Physical requirements include: standing, sitting, walking, using hands and fingers, reaching including reaching above the shoulder, talking and hearing: visual acuity; occasional stooping or crouching and occasional lifting a maximum of 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required Experience:

• Must have a professional and enthusiastic attitude and also needs to like to help people.
• Accuracy and ability to operate computers and related office equipment as necessary.
• High School diploma or equivalent.

Must be available to work Saturdays. 30+ hours working 30-39 hours/week.

Newman Branch is located at 1400 N. Newman Road, Racine, WI 53406. Lobby hours: Monday-Thursday 9:00 a.m. - 5:00 p.m., Friday 9:00 a.m. - 6:00 p.m., Saturday 9:00 a.m. - 1:00 p.m. Drive Up hours: Monday & Friday 7:00 a.m. - 6:00 p.m., Tuesday - Thursday 8:00 a.m. - 6:00 p.m., and Saturday 8:00 a.m. - 1:00 p.m.

Educators Credit Union is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.