Teller/New Accounts Representative

Guaranty Bank & Trust; Texarkana (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement savings plan

Paid Time Off and paid holidays

Job summary

Guaranty Bank & Trust in Texarkana, TX is seeking a Personal Banker who will enhance our customers' financial wellbeing. The role involves managing both teller duties and new account openings, ensuring an exceptional experience for customers.

Successful candidates will display strong communication skills, a passion for customer service, and the ability to thrive in a collaborative environment. We provide extensive benefits, including medical, dental, and extensive paid time off.

Qualifications

• Strong customer service experience required.
• A passion for improving customers' financial lives.
• Ability to adapt to change in a fast-paced environment.

Responsibilities

• Handle cash transactions and verify checks.
• Open new accounts for customers.
• Engage with customers and resolve service issues.

Skills

Excellent communication skills

Strong critical thinking

Ability to collaborate

Proficient in Microsoft Office

Sales skills

Education

High school degree or higher

Job description

About The Role

Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well‑being of our customers while delivering a "Raving Fans" experience, both for customers and employees.

We are eager to welcome you as a new Personal Banker to our team who will help us continue to drive change, create a fun and inclusive work environment while bringing creative and open‑minded ideas to our people experience through the lens of our core values.

Duties and Responsibilities

This position will train in Teller duties first and then train in opening new accounts. Below are the duties of each position.

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

New Accounts

• Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Opening new accounts, including consumer and business accounts.
• Taking ownership of the customer experience including onboarding and resolving service issues.
• Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
• Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.

Combined

• Engaging customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection.
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Completing and passing all required regulatory compliance training as assigned.
• Performing any additional duties and tasks assigned by management.

Qualifications & Skills

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills to meet our customer's needs.
• Demonstrates initiative, commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.
• Ability to work location hours, including some evenings and Saturdays.

Education, Experience & Licenses

• High school degree or higher – required.
• Minimum 1 year of Teller or New Accounts experience – preferred.
• Minimum 1 year of cash‑handling and customer service experience – required.

Work Schedule

Must be available to work Monday‑Friday between 7:40 am and 6:00 pm, and 1–2 Saturdays per month from 8:50 am to 12:00 pm.

Work Location

Guaranty Bank & Trust in Texarkana, TX. Must live within 30 minutes of the bank's location listed below.

Address

4108 N Kings Hwy, Texarkana, TX 75503

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Compensation & Benefits

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part‑time employees up to a maximum accrual of 240 hours per year for certain Full‑time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑time employees are also offered 6 paid holidays and Part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. Visit our website for more details.

Equal Opportunity Employer

We are an Equal Opportunity Employer. Qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.