Teller - Mount Ida

Paycom - ATS; Town of Mount Ida (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank is seeking a courteous Teller to process a variety of financial transactions and deliver excellent customer service in a branch setting.

Your role will include cash handling, assisting customers with online banking, cards, and account queries while maintaining accuracy and confidentiality.

Qualifications

• Excellent customer service skills required.
• Confidential handling of customer information.
• Must be able to balance cash and handle financial transactions.

Responsibilities

• Process cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Balance currency, coin, and checks in cash drawers and assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies; answer inquiries about rates, accounts, and services.
• Build relationships with customers and non-customers and refer to other departments as needed.

Skills

Customer service

Education

High school diploma or GED

Job description

GENERAL DESCRIPTION OF POSITIONTellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.ESSENTIAL DUTIES AND RESPONSIBILITIESAccept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances. Assist customers with running coin through coin counters and exchanging for credit. Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions. Record all transactions promptly, accurately, and in compliance with Bank procedures. Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable. Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering. Resolve customer issues and transaction discrepancies. Answer inquiries regarding interest rates, accounts, and products and services. Build relationships with customers and non-customers and offer products and services best suited for their needs. Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services.EDUCATION AND EXPERIENCEMental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others.EXPERIENCE GENERAL7 to 11 months related experience and/or training.ADDITIONAL INFORMATIONMust provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.