Teller/Member Service Representative in on-site Call Center

Marshland Credit Union; Brunswick (GA); On-site; USD 33,000 - 46,000; Full time

Job summary

A leading credit union is seeking a Teller/Member Service Representative for their on-site Call Center. The role involves providing account information, resolving issues, and delivering excellent customer service. Ideal candidates will possess strong communication skills and a customer-focused attitude. This entry-level position offers a full-time schedule with varied hours in a dynamic environment.

Qualifications

• Customer service skills and strong communication are essential.
• Experience in credit unions or finance is a plus.

Responsibilities

• Provide excellent customer service via phone, email, or chat.
• Process transactions such as deposits, withdrawals, and transfers.
• Meet individual and team goals to ensure customer satisfaction.

Skills

Customer service skills

Strong communication skills

Attention to detail

Basic numeracy

Computer skills

Education

High school diploma or equivalent

Job description

Teller/Member Service Representative in on-site Call Center

Join to apply for the Teller/Member Service Representative in on-site Call Center role at Marshland Credit Union.

Job Summary

The Call Center Representative will serve as a liaison between the Credit Union and its members. They will provide account information and details on the full range of credit union products and services. Responsibilities include opening accounts, resolving issues, and professionally handling members' daily needs via telephone.

Key Responsibilities

• Provide excellent customer service by answering inquiries and addressing concerns via phone, email, or chat in a professional manner.
• Identify and resolve customer issues related to products, services, and accounts.
• Educate customers on products and services, offering appropriate solutions.
• Interpret and explain policies and processes.
• Process transactions such as deposits, withdrawals, and transfers.
• Maintain and manage customer accounts appropriately.
• Coordinate with other departments to resolve issues.
• Accurately record customer information in the database.
• Meet individual and team goals to ensure customer satisfaction, efficiency, and policy compliance.

Requirements

The ideal candidate should have:

• A high school diploma or equivalent.
• Customer service skills.
• Strong communication skills, both oral and written.
• Basic numeracy and computer skills.
• Attention to detail and ability to multi-task.
• A positive attitude, patience, and self-motivation.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work varied hours.
• Experience in credit unions or finance is a plus.

Compensation

Pay rate is typically based on experience.

Additional Details

This is an entry-level, full-time position in the finance and sales sector within consumer services. Referrals can increase your chances of interview success. Brunswick, GA, offers a salary range of $33,800 to $45,185 depending on experience.