Teller, Lowell, MA, Full-Time, Onsite

Digital Federal Credit Union; Lowell (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading credit union in New England is seeking a Teller to contribute to its success by providing excellent service and processing transactions accurately. The role involves building relationships with members, understanding their needs, and promoting products and services. This position offers a great work-life balance and values diversity within its workforce.

Qualifications

• Previous customer service experience preferred.
• Strong technical skills required.

Responsibilities

• Perform Teller duties, processing transactions accurately.
• Build strong business relationships with members.
• Identify efficiency and process improvement ideas.

Skills

Attention to Detail

Technical Skills

Bilingual Skills

Education

High School Diploma or equivalent

Tools

Word

Excel

Email

Job description

Lowell
564 Bridge Street
Lowell, MA 01850, USA

Lowell
564 Bridge Street
Lowell, MA 01850, USA

Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do

Summary/Objective:

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, accurately processing members’ transactions, providing service excellence, and helping members achieve their financial goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform Teller duties as needed. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer’s checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards. Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

What You’ll Need

• High School Diploma or equivalent
• Previous customer service experience preferred.
• Consistent attention to detail
• Strong technical skills (Word, Excel, Email)

Bilingual skills a plus

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.