Teller - Johnstown Office

Park National Bank; City of Johnstown (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Park National Bank is seeking a teller in Johnstown, NY. The role focuses on greeting customers, handling transactions, and promoting bank products with accuracy and courtesy.

You will refer customers to experts as needed, participate in training to stay knowledgeable about products, and help protect bank assets by following procedures and policies. Flexible scheduling applies with full-time, hourly compensation.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years prior cash handling, sales, or customer service experience preferred.

Responsibilities

• Serve customers promptly and professionally according to Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures.
• Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts.
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training.

Skills

Customer service

Communication

Teamwork

Multitasking

Detail oriented

Basic computer skills

Education

High School Diploma or Equivalent

Job description

• Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
• Complete transaction processing timely, accurately, and in accordance with bank procedures
• Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
• Refer loan and deposit customers or prospects to subject matter experts
• Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
• Utilize product knowledge to assist customers and suggest products and services to meet their needs
• Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
• Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
• Communicate recommendations for improved workflow and service to customers.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
• Deliver a consistent, high level of service within our Serving More standards
• Other duties as assigned

COMPETENCIES

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Able to Multi-Task or Juggle Priorities
• Ability to work as part of a team
• Active listening skills with an ability to proactively identify and recommend products and services
• Ability to work independently and handle basic customer issues

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

High School Diploma or Equivalent required 0-2 years prior cash handling, sales, or customer service experience preferred

PHYSICAL REQUIREMENTS

This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Must be able to bend and lift up to 25 pounds on a daily basis; raise arms up to 90 degrees; and have dexterity in hands to fine count currency.

SCHEDULE

Operating hours are Monday through Friday 9:00am-5:00pm and Saturday 9:00am to 12:00pm. The average number of Saturday shifts per month is 2-3. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.