Teller II - Oak Ridge

ORNL Federal Credit Union; Oak Park (IL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

ORNL Federal Credit Union in Oak Park, IL is seeking a Teller II to assist members with financial needs in person and by phone, delivering prompt, friendly service in line with current service model standards.

You will handle cash and negotiable instrument transactions, balance the vault, operate instant issue machines, and support online banking enrollment. You will identify cross-sell opportunities and help promote branch campaigns while maintaining accuracy and compliance.

Qualifikationen

• Minimum 1 year cash handling or customer service experience is required.
• Minimum 1 year teller experience is required.
• A high school diploma or GED is required.

Aufgaben

• Processes member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, and loan payments.
• Maintains cash vault balances and branch cash equipment; supports vault custodian duties.
• Balances daily branch reports and assists with online banking enrollment and safe deposit access.
• Identifies cross-sell opportunities and promotes branch campaigns to members.
• Resolves member questions and concerns in person or over the phone.

Kenntnisse

Cash handling

Customer service

Attention to detail

Mathematical ability

Microsoft 365

Teamwork

Ausbildung

High school diploma or GED

Tools

Vault equipment

Instant issue machines

Jobbeschreibung

The Teller II will assist members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. Refer members to appropriate Credit Union personnel for services outside the scope of given responsibility. The Teller II will also maintain cash levels and balancing for the vault and branch cash equipment.

Essential Functions and Responsibilities

• Processes member financial transactions, including (but not limited to) cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposits, check orders, providing savings rate sheets and projections for potential deposits, make payments on and answer questions concerning existing loans, enroll accounts in online banking and assist with log-in and self-service questions, assist with member access to safe deposit boxes, completing and submitting documentation for IRA deposits and withdrawals, and printing transaction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union. Resolves member questions and concerns, both in person and over the phone. Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Responsible for vault custodian duties: ensures the branch is within Credit Union Cash Policy, maintains and balances cash vault, and orders and receives daily cash requirements for the branch. Maintains, replenishes and cleans automated equipment. Manages cards for instant issue and maintains instant issue machines. Manages supplies for the coin machine and empties the machine as needed. Assists with balancing daily branch reports.
• Supports employees when buying and selling from the vault or automated equipment and balances individual cash daily. Resolves automated equipment issues, including balancing, researching and problem resolution. Maintains and follows retention of required stored items in the branch.
• Performs other job-related duties as assigned.

Experience

Minimum 1 year cash handling or customer service experience is required. Minimum 1 year teller experience is required.

Education

A high school diploma or GED is required.

Other skills required

• Excellent written and verbal communication skills with the ability to effectively interact and make recommendations to all levels of the organization.
• Must possess attention to detail and mathematical ability to perform very basic math skills.
• Must possess excellent organizational, analytical and reasoning skills.
• Strong customer service orientation.
• Must be able to work well with others.
• Must be proficient with Microsoft 365.