Teller II New Accounts

Pinnacle Bank; Joplin (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading bank is seeking a Teller II for new accounts. This full-time role involves providing quality customer service, managing transactions, and promoting banking products. The ideal candidate will have strong communication skills and banking knowledge. Join a team dedicated to customer satisfaction and relationship building.

Qualifications

• Minimum of 30 months banking experience preferred.

Responsibilities

• Perform all regular teller duties including accepting deposits and cashing checks.
• Research and resolve customer inquiries regarding accounts.
• Achieve sales goals by being knowledgeable about bank products.

Skills

Communication

Customer Service

Banking Knowledge

Education

High school diploma or equivalent

Job description

Join to apply for the Teller II New Accounts role at Pinnacle Bank.

Provides quality service by assisting customers accurately and efficiently, and develops long-term customer relationships. Oversees the receiving and paying of money to bank customers, and ensures accurate record keeping of deposits, withdrawals, negotiable instruments, and other bank transactions. Performs a broad variety of customer service and sales activities, such as assisting walk-in and telephone customers with account problems and questions. Duties include selling and opening new accounts, closing accounts, and advising customers on bank services.

Full Time

Monday - Friday 9:00am-6:00pm, Saturday 9:00am-12:00pm, approximately 2-3 Saturdays per month.

Apply online at https://www.pinnbank.com/careers

Responsibilities And Duties

• Perform all regular teller duties including accepting deposits, cashing checks, and other customer service tasks.
• Listen to customer needs to make appropriate referrals to promote bank products and services.
• Research and resolve customer inquiries regarding checking and savings accounts.
• Handle account and card maintenance such as address changes, ordering, or hot card requests.
• Prepare holds on deposits.
• Complete forms such as CTRs, SIRs, and other BSA reporting as necessary.
• Perform operational duties including vault operations, cash ordering/shipping, ATM settlement, and report completion.
• Open and close deposit accounts, obtaining necessary BSA information and documents.
• Assist customers in signing paperwork and maintaining accounts.
• Achieve sales goals by being knowledgeable about bank products and services.
• Perform customer service duties including answering calls, assisting walk-ins, processing check orders, closing accounts, and more.
• Maintain customer accounts and perform other duties as assigned by management.

Knowledge, Skills, and Abilities

• Knowledge of banking products, regulations, policies, and procedures.
• Effective communication skills, courteous and professional interaction.
• Proficiency with computer terminals, printers, and other banking equipment.
• Ability to listen effectively and make appropriate referrals.
• Maintain confidentiality and demonstrate accuracy and efficiency.
• Team player with flexibility to perform additional duties as needed.

Education and Experience

High school diploma or equivalent. Minimum of 30 months banking experience preferred.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Banking