Teller II - Madisonville

ORNL Federal Credit Union; Madisonville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading financial institution is seeking a Teller II to assist members with their financial needs in a friendly and efficient manner. The role involves processing transactions, maintaining cash levels, and promoting Credit Union services. Ideal candidates will have customer service experience and strong communication skills, contributing to a positive member experience.

Qualifications

• Six months or more cash handling and/or customer service experience.
• Excellent written and verbal communication skills.
• Ability to work well with others.

Responsibilities

• Process member financial transactions and assist with customer inquiries.
• Maintain and balance the cash vault and manage daily cash orders.
• Promote branch and Credit Union campaigns.

Skills

Customer service orientation

Attention to detail

Communication

Basic math skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft 365

Job description

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The deadline to apply for this opportunity is May 20, 2025.

Role

The Teller II will assist members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. Refer members to appropriate Credit Union personnel for services outside the scope of given responsibility. The Teller II will also maintain cash levels and balancing for the vault and branch cash equipment.

Essential Functions and Responsibilities

• Process member financial transactions, including cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposits, check orders, providing savings rate sheets and projections for potential deposits, making payments on and answering questions concerning existing loans, enrolling accounts in online banking, assisting with log-in and self-service questions, assisting with member access to safe deposit boxes, completing and submitting documentation for IRA deposits and withdrawals, and printing transaction history for members. Identify cross-sell opportunities to enhance member relationships. Resolve member questions and concerns, both in person and over the phone. Promote branch and Credit Union campaigns.
• Handle vault custodian duties: ensure compliance with Cash Policy, maintain and balance the cash vault, and manage daily cash orders. Maintain and replenish automated equipment, manage cards for instant issue, and oversee supplies for coin machines.
• Support employees with vault transactions and automated equipment, balance cash daily, resolve equipment issues, and maintain branch item retention as required.
• Perform other related duties as assigned.

Experience

Six months or more cash handling and/or customer service experience, including Teller experience.

Education

High school diploma or GED required.

Other skills required

• Excellent written and verbal communication skills.
• Attention to detail and basic math skills.
• Strong organizational, analytical, and reasoning skills.
• Customer service orientation.
• Ability to work well with others.
• Proficiency with Microsoft 365.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking