Teller I (PT)

Lone Star National Bank; Rio Grande City (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Lone Star National Bank is seeking a Teller I to deliver courteous service and perform routine teller transactions with accuracy. The role focuses on customer relationship building and identifying financial needs to recommend banking solutions.

The Teller I will balance cash, adhere to regulatory guidelines, and participate in mandatory training. Flexibility for a rotating schedule, including Saturdays, is required as business needs dictate.

Qualifications

• High school diploma or GED required.
• Prior cash-handling experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Perform routine teller transactions: deposits, withdrawals, transfers, loan payments, and check cashing.
• Balance cash drawer and reconcile cash items at shift end.
• Provide welcoming, professional customer service and identify banking needs.
• Adhere to Bank policies, regulatory requirements, and risk controls (BSA/OFAC/CIP/AML).
• Participate in training and cross-training across departments as needed.

Skills

Cash handling

Bilingual English/Spanish

Attention to detail

Reliability

Integrity

Education

High school diploma or GED

Job description

SummaryThe Teller I is an enthusiastic, highly motivated self-starter with a strong work ethic who delivers exceptional quality customer service with a positive attitude. The Teller I accurately & efficiently processes transactions while building relationships with customers to identify financial needs and recommends banking solutionsESSENTIAL DUTIESThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary. In addition, incumbent may be required to rotate between banking centers, as needed.Provides a welcoming environment and communicates professionally and effectively with customers and other members of the teamDisplays passion for serving others and consistently executes exceptional quality servicePerforms routine bank teller paying and receiving tasks, including making deposits, withdrawals, transfers, receiving loan payments, cashing checks, verifying endorsements, placing Reg CC holds, cash advances, etc.Maintain and balance the cash drawer by accounting for cash assigned, received, and disbursedActively contributes to help meet the banking center’s goals, as well as individual referral goalsMaintains current knowledge and adheres to all rules/regulations and internal audit controls related to banking center teller operationsParticipates in job specific training and other various Bank training programs, as necessaryMaintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policyMaintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operationsMaintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AMLPerforms other related duties as required and assignedQUALIFICATIONSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.High school diploma or GEDPrior cash-handling experience requiredDemonstrated ability to retain, recall, and consistently apply detailed procedural informationStrong attention to detail and ability to maintain focus while performing repetitive and regulated tasksAbility to follow multi-step processes and exercise judgment within established guidelinesStrong reliability, accountability, and integrity when handling cash and confidential informationBilingual in English and Spanish requiredMust be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)ORGANIZATIONThis position reports to the Service ManagerThis position does not oversee other positionsTRAINING REQUIREMENTSAll employees are required to attend scheduled mandatory training and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.COMMUNITY INVOLVEMENTLone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.Management reserves the right to change this position description at any time according to business needs.