Teller I - Part Time

First United Bank; Holdenville (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

First United Bank in Holdenville, OK seeks a customer-focused teller to provide exceptional service, handle deposits and withdrawals, and cross-sell bank products. You will verify cash, process transactions, and refer customers to appropriate departments while maintaining privacy and accuracy.

The role requires a high school diploma or GED and prior cash handling or customer service experience; prior teller experience is preferred, with consistent compliance to bank policies.

Qualifications

• High school diploma or GED is required.
• Cash handling, sales or customer service experience preferred.
• Prior teller experience preferred.
• Demonstrates basic mathematical skills and good judgment.

Responsibilities

• Explains, promotes, and sells bank products and directs customers to appropriate departments.
• Receives deposits, verifies cash, issues receipts and handles checks.
• Balances drawer daily and processes currency transactions.
• Answers customer inquiries regarding service charges, accounts and history.
• Handles loan payments and currency exchange as needed.
• Attends weekly sales meetings and ensures adherence to policies.

Skills

Cash handling

Customer service

Sales

Education

High school diploma or GED

Job description

SUMMARY

This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.

Major Duties And Responsibilities (essential Functions)

• Explains, promotes, and sells products and services such as traveler’s checks, savings bonds, money orders, and cashier’s checks. Cross-sells additional bank products and direct customers to representatives to open new accounts or for investing needs.
• Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit. Identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.
• Cashes checks and pays out money after verification of signatures and customer balances, processes savings withdrawals. Enters transactions into computer, and issues computer generated receipts.
• Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Accepts loan payments: verifies payment amount and issues receipt.
• Buys and sells currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.
• Receives FICA payments: verifies deposit coupons are properly completed and checks are made payable to the “Bank”.
• Follows procedures for removing accounts from dormancy. Place holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
• Balances drawer daily, including periodic batching of cashed checks. Counts and balances cash in automated teller machines and night depository. Counts and rolls loose coins. Enters required information into Vertex for Currency Transaction and Log Entry Reports.
• Attends weekly sales meetings and monthly community bank meetings.

Additional Duties And Responsibilities

• Handles customer complaints and escalates issues to supervisor as needed.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures including Teller Policy.
• Dresses professionally.

EMPLOYEE SPECIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Work Experience

• High school diploma or GED required.
• Cash handling, sales, or customer service experience preferred.
• Prior teller experience preferred.

Technical/Functional Competencies

• Basic mathematical skills.
• Exceptional customer service skills.
• Good problem-solving and decision making skills.
• Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank exposure to loss or fraud.
• Ability to work in a fast-paced environment and work well under pressure.
• Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
• Ability to use e-mail, phone, and other communication tools are necessary.
• Dependable and adheres to time lines and schedules.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

All Locations

Holdenville

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at [e-mail] for assistance.

First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.